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Yyyyyy x. yyyyyy

- 13276 Kestrel Ave Ÿ Horizon City, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Business Manager/Administrator

Qualifications Profile


    Self-motivated, dynamic, and results-driven management professional with more than 27 years providing high-performance customer service, credit management, and IT project management in the financial services sector.

-    Proven dedication to operational excellence, maximizing process efficiencies in IT project and financial management that enable the business to achieve cost and service quality leadership in target markets.

-    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

Operations Management

    Customer Service Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Contract Management

Project Management

    Concurrent Project Management

    Process/Workflow Improvement

    Project Documentation

    Project Budget Management

    Post-Project Support & Review


    Asset & Risk Management

    Credit Ratio Analysis

    Credit Fraud Management


    Policies & Regulatory Compliance

    Staff Supervision & Training


    Database Management

    OS: MS Windows (NT, 2000, 7/8)

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), & Visio

    Hardware: ACAPS6.0/4,4, & EAPS

    Internet: Web Research, Social Networking, & Lending


Professional Experience


JPMorgan Chase

District Operations Manager, Auto Finance - Escondido, CA Apr 2001 May 2016

    Supervised a staff of 7-11 employees in managing daily operations in auto financing, managing staff's ACD line (Dealer customer service line), and overseeing vendor contractual obligations and in-hour performance that maintain service quality standards to clients.

    Supervised 11 underwriters with lending authority of up to $100k as well as exception authority.

    Audited and approved loans above the lending authority for underwriting staff.

    Conducted daily and weekly Audit reviews and process improvement sessions as directed, ensuring compliance with company policies and standards.

    Oversaw process and productivity improvements that enable the team to achieve department objectives, developing and executing corrective action plans as needed.

Project Administration Rochester, NY Feb 1998 Apr 2009

    Managed an average of 4 projects annually, administering and conducting daily project meetings, writing test scripts for user acceptance in completing several projects, and authoring over 1,000 procedural documents.

    Developed and launched 7 credit pre-screen database programs generating $700M in incremental revenue

    Led the successful implementation of ACAS 6.0 and EAPS credit dispositioning systems, reducing overhead costs by migrating various credit application processes to more efficient systems.

Credit Supervisor | Credit Asset Analyst | Credit Analyst May 1991 Feb 1998

Collector May 1989 May 1991

    Worked and submitted asset requirements in processing 85+ credit lines ranging from $25,000 to $100,000, submitting
recommendations for approvals and rejections to senior management, along with decision matrix worksheet, and communicating decisions to clients and wealth management branch.

    Address client needs for loan products, communicating loan limits to branch offices, assessing client credit risks on secured loans, and resolving application issues and discrepancies.


Education & Credentials


    SUNY COLLEGE AT BROCKPORT Brockport, NY (1980)

B.S. in Political Science & Communication and, minor in History

Licensures, Professional Training & Certifications

    Licensed Private Pilot

    Project Management and Supervisory Training, Chase Auto Finance, JPM Chase, PCS



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