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Yyyyyy x. yyyyyy

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Career Profile


Dedicated and accomplished Administrative Professional with 20+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative operational processes.


Key Competencies


Administrative Operations Timeline Management Team Leadership Program Management

Microsoft Office Suite Meeting Deadlines Vendor Management Non-Profit Industry

Fundraising/Development Tools Process Improvement Calendar Management Customer Service


Professional Experience

Mayo Clinic Rochester 1995-Present

Department of Development-Associated Gift Processing (2002-Present)

  Direct day to day operations within a fast-paced environment which centered on managing the matching gifts donor program

  Identify and contact potential donors within the community, create program best practices, and interact with donors in regard to payments and/or donation inquiries

  Oversee daily administrative operations which includes generating program specific reports, played a lead role in training new staff members, and designed a yearly calendar for daily job rotations

  Complete all gift processing activities which includes copying gift checks, preparing daily bank deposits, and entering gift information into a CRM system


Department of Revenue Recognition-Data Entry Representative (1996-2002)

  Supported data entry related tasks which included reviewing and entering medical service and direct billing charges along with handling special billing situations

  Provided training and coaching to new team members within the department, processed billing record revisions, and organized billing record forms


Outpatient Charge Desk-Department of Outpatient Medical Billing Records (1995-1996)

  Coordinated various administrative operations which included reviewing and updating outpatient medical records and generating daily reports

  Answered incoming phone calls and addressed customer inquiries in addition to successfully diffusing escalated customer service situations




Bachelor of Science, Business Management, Cardinal Stritch University

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~





Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and administrative roles with experience in overseeing fundraising/development logistics within a large non-profit environment. In addition, I have strong experience in building positive relationships with both internal and external customers, improving current operational processes, and training/mentoring new staff members.


Career Highlights Include:


  Oversee daily administrative and development program operations which includes generating program specific reports, played a lead role in training new staff members, and designed a yearly calendar for daily job rotations


  Bachelor of Science in Business Management from Cardinal Stritch University


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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