Well-educated financial industry professional with a work history of outperforming job objectives.

  Promoted to positions of greater responsibility for outstanding performance.

  Excellent mix of analytical and people skills, including identifying and resolving problems.

  Proficient with Microsoft Office Suite as well as SAS Anti-Money Laundering (AML) software.

Master in Administration, Criminal Justice and Security; University of Phoenix; currently attending (3.4 GPA)

BA, Political Science, Criminal Justice focus, Sociology minor, Francis Marion University; earned May 2011

  Completed Private Banking; Fair Banking; and AML/Anti-Terrorist Financing and Sanctions coursework.

  Real Estate Certificate; earned Dec. 2015.

TD Bank Jacksonville, FL July 2015-Present

Collections Agent II (Oct. 2015-Present)

  Promoted to Collection Agent II for outstanding performance after only a few months of employment.

  Demonstrated stellar listening, verbal communication and interpersonal skills to negotiate payments from debtors that owe money on their consumer and business automobile loans.

Collections Agent I (July 2015-Oct. 2015)

  Displayed diplomacy and tact when communicating with frustrated or irate customers.

  Communicated effectively with attorneys, credit counselors and service representatives.

Bank of America Jacksonville, FL Apr. 2015-July 2015

Temporary Operations Specialist III (hired via Aexlon Staffing Agency)

  Completed initial security registrations; registration transfers; disclosure reporting; and registration amendments for more than 32,000 registered representatives.

  Worked closely with external partners and outside regulators to also maintain security registrations.

TD Bank Lexington, SC July 2014-Apr. 2015

PO Wire Transfer Operator II (Dec. 2014-Apr. 2015)

  Verified the transfer of wire payments to and from the Federal Reserve System by a specific deadline, including securing appropriate approvals and releasing wires per Federal guidelines.

  Investigated disputes, including potential fraudulent issues, and communicated effectively with personnel in the Treasury Operations Department to monitor the reserve account balance.

Anti-Money Laundering (AML) Investigator; hired via Contemporary Staffing Agency (July 2014-Dec. 2014)

  Displayed stellar analytical skills while reviewing financial information for potential money laundering.

  Identified any irregularities, from billing to arrangements and relationships, including evaluating Suspicious Activity Reporting (SAR) and the Currency Transaction Report (CTR).

Previously:

Corrections Officer, South Carolina Department of Corrections Columbia, SC Sept. 2012-July 2014

Administrative Parts Clerk, Carrier Transicold Mid-Atlantic Florence, SC Oct. 2011-Oct. 2012

Data Entry Clerk, ADP Florence, SC Feb. 2012-Sept. 2012

Cashier I, Lowe s Home Improvement Florence, SC Apr. 2010-June 2012