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Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.
Operations Management Inventory Merchandising Retail Store Management Attention to Detail
Microsoft Office Suite Workflow/Process Improvement Vendor Management Contract Negotiation
Asset Management Financial Management Employee Training Customer Service Management
Direct day to day operations within several self-storage facilities with a focus on increasing productivity and operational revenue
Design and implement strategies aimed at improving efficiency in addition to supervising a team of Managers and administrative team members
Consistently monitor internal compliance with standard operating procedures, implement innovative plans aimed at improving operational performance, and monitor financial metrics
Oversee human resources logistics which includes hiring and training team members along with handling employee terminations and performance evaluations
Managed two districts within the organization which consisted of over 30 locations throughout 7 states and required supervising 1 District Manager and 4 District Managers in Training
Developed and implemented unique operational strategies, monitored financial and operational metrics, and diffused escalated operational situations
Supervised a group of storage facilities located throughout Hawaii and California which required managing customer service and human resources logistics
Managed over $100MM in operational assets, oversaw capital expenditure projects, and maintained rental rates/discounts and ongoing repair contracts
Successfully opening 4 new locations and improved performance within Hawaii locations while simultaneously maintaining a low employee turnover
Awarded an Extraordinary Award due to an exceptional ability to mentor staff members which resulted in promoting 8 staff members to more senior positions
Led store operations within a fast-paced retail environment which centered on managing operations and working closely with store/district leadership
Instrumental in monitoring sales growth and financial metrics, supervised store staff members, and ensured internal corporate standards were consistently followed
Completed interviews with both management and non-management candidates, supported the opening of new retail units, and implemented staff performance plans
Bachelor of Arts, Education, Evangel College, Springfield, MO
Participant, Disney Leadership Institute
Participant, Team Trek Team Building and Leadership Development
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations management and strategic leadership roles within a variety of industries with experience in designing and implementing operational strategies, monitoring operational/financial metrics, and diffusing escalated customer service situations. In addition, I have a strong background in building relationships with others and proving exceptional training/mentorship to internal team members.
To complement my professional experience, I also possess stellar interpersonal and communication skills with a strong educational background which includes a Bachelor s Degree and several completed executive training programs.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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