Yyyyyy x. yyyyyy

Information / Mechanical Technology Specializations ￨ Network / Systems Security

Electronic / Electrical Principles ￨ Data Integrity / Recovery ￨ Uninterruptible Power Supplies

Microsoft Software / Operating Systems ￨ MPS Management ￨ Computer Information Resources

Installations ￨ Troubleshooting ￨ Repairs ￨ Needs Analysis ￨ Trends Tracking ￨ End User Support ￨ Customer Service

Highly Accomplished, Tech Savvy Professional who offers proven experience in electrical and mechanical installation, maintenance, and repairs in alignment with a client and / or company s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-driven results. Ambitious Self-Starter who rises above IT challenges to achieve winning outcomes, including quickly adapting to evolving xxxxxxenarios to reach high productivity levels, as well as independently resolving in-depth issues. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, teams, and customers, and who excels in fast-paced autonomous and / or collaborative environments.

Digital Support Services Representative

Capitalize on the opportunity to lead forward-thinking installation and repair of interconnected office equipment, including delivering quality-focused support and solutions to wide-ranging technical challenges. Offer skill with MPS management. Handle network, computer, printer, and copier troubleshooting and repairs.

  Successfully build and sustain highly beneficial customer relationships.

  Apply proven proficiencies in repair, connectivity, and workflow prioritization.

Field Copier Technician

Utilized broad xxxxxxope of industry knowledge toward installing and repairing SBS customer equipment, including exhibiting proven experience with IE copier, network connectivity, printing, xxxxxxanning, and faxing.

  Served as the go-to solutions technician for all related issues.

Field Engineer

Strategically steered Computerized Tomography Diagnostic Imaging installations, as well as assisting with installations of Magnetic Resonance Imaging and installing and servicing related power distribution units.

  Led installations, commissioning, and maintenance on Powerware APU.

  Expertly handled commissioning and repairs on GE SG and LP series UPS to 30kva.

Field Engineer

Led targeted installation, configuration, troubleshooting, and / or repair of electronics / mechanical applications and uninterruptible power supplies, as well as PC applications, software skills, and general wireless application. Excelled in the use of all Microsoft operating systems and network protocols for network products, along with contributing skill with electrical and electronic principles; analog and digital control circuits and systems; and power supplies, rectifiers, and alternative power units.

  Efficiently sourced and evaluated mechanical components.

  Demonstrated knowledge of xxxxxxhematic capture and PCB design.

Yyyyyy x. yyyyyy

Page Two ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Digital Technician

Played a vital role in setting up and repairing Kyocera brand copiers and Ricoh brand faxes and installing in connected environments, including maintaining files on network servers and back up files to assure safety and security. Monitored system-wide performance while providing security measures, troubleshooting, and maintenance. Set up user accounts, and regulated and monitored access for optimal confidentiality and use.

  Proactively diagnosed and resolved challenging data communication issues.

  Evaluated technology needs and recommended cost-effective improvements.

  Seamlessly maintained peripherals (i.e. printers, copiers) connected to the network.

  Delivered key support for customers and employees within a connected environment.

IT Technician

Contributed sharp analytical abilities toward managing backup, security, and user help systems for a corporate office and 60 hotel locations while providing Property Management System support. Monitored system performance and provided security measures, troubleshooting and maintenance. Set up user accounts and monitored field access, along with diagnosing and resolving data communication challenges. Developed computer information resources for data security / control, strategic computing, and disaster recovery.

  Continually traveled to all 60 properties for installation and support efforts.

  Designed and implemented network configurations, architectures, and systems.

  Proactively identified areas of operation requiring upgrades (i.e. modems, telephony).

  Recommended improvements in core technology use (i.e. hardware / software upgrades).

Formal Factory Training

Ricoh ￨ HP ￨ Canon ￨ Kyocea

GE Zenith ￨ UPS ￨ Astrid UPS ￨ Alpha Technologies Power UPS

GenSets ￨ Cordex Controllers ￨ HP Imaging Printing Security Technical Solutions

Platforms: Linux (Red Hat) ￨ Mac OS ￨ DOS

Windows 3.0 / 95 / 98 / NT / 2000 / XP / Vista / Win / 7 / 8

Networking: Microsoft Novell ￨ TCP / IP ￨ IPX / SPX ￨ NetBios ￨ Ethernet ￨ Token Ring ￨ VPN

Software: Norton Firewall ￨ Ghost McAfee / Norton Virus Protection Utilities

Microsoft ￨ LAN Manager ￨ LANtastic ￨ RealSecure ￨ Checkpoint Firewall

Tools: Digital Battery Analyzers ￨ Battery Stress Testers

Conductivity Meter ￨ RMS Multimeter ￨ Magnehelic Meter

Excellent Professional References Provided Upon Request

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I offer proven experience in Information / Mechanical Technology, Network / Systems Security, Electronic / Electrical Principles, UPS, and Data Integrity / Recovery. I am also highly skilled in Installations, Troubleshooting, Repairs, Needs Analysis / Assessment, Trends Tracking, End User Support, and Customer Service, among other areas.

Currently, as a Digital Support Services Representative for Herald Office Systems, I successfully install and / or repair interconnected office equipment, including delivering quality-focused support and solutions to wide-ranging technical challenges. Within this role, I also seamlessly handle network, computer, printer, and copier troubleshooting and repairs.

A sample of my accomplishments include:

  Demonstrating strong skills with MPS management.

  Applying talent in repair, connectivity, and workflow prioritization.

  Successfully building and sustaining highly beneficial customer relationships.

Please note that I completed extensive factory and / or formal factory training and development with Ricoh, HP, Canon, Kyocea, and GE Zenith, as well as UPS, Astrid UPS, Alpha Technologies Power UPS, GenSets, Cordex Controllers, and HP Imaging Printing Security Technical Solutions, to name a few.

As this is just an example of my abilities, please refer to my enclosed resume for additional field engineering and digital / IT technician experience.

I am eager to dixxxxxxuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy