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- Dynamic Leader who offers a background in Multi-Project Management, Team Building, Training / Development, Change Management, Process Improvement, Strategic Analysis / Planning, and Trends Tracking; contributes talents in Program Development, Budgeting, Conflict Resolution, Resource Allocation, Work Prioritization, and Client Relationship Management; and exhibits an ability to see the big picture at all times.
- Top Performer who boasts above-average career results, and who can make decisions to reflect positively on operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.
- Visionary Professional with commendable accomplishments across global training and project initiatives, and who can rise above challenges to streamline processes, improve operational efficiencies, and drive winning outcomes.
- Excellent Communicator who builds and sustains synergistic relationships with senior-level management, business / operational professionals, cross-functional teams, and customers; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity to attain objectives.
Capitalized on the opportunity to direct a forward-thinking learning and development work stream of complex cross-business projects, including delivering proactive consultations on business needs, identifying critical end user training requirements, and recruiting training project members to meet or exceed project goals.
Coordinated and managed curriculum development processes to meet project needs, along with organizing and managing training delivery schedules to meet implementation deadlines and achieve overall objectives.
Maximized use of overall resources to plan and prioritize project plans and training activities.
Developed and managed dynamic training project plans and coordinated progress against milestones.
Led virtual project teams that were cross-functional and geographically distributed across North America.
Served as a member of the Citi Culture tasked with routinely developing, organizing, and executing employee recognition events for a training team with the training organization.
Elementary Substitute Teacher
Delivered quality-oriented instruction on behalf of multiple elementary teachers with minimal notice, including promoting teaching of all classroom materials to ensure key learning objectives were effectively met.
Successfully adapted teaching methods and materials to meet students varying needs and interests.
Human Resources Senior Training Specialist (2001 2005)
Drove operations growth by reviewing and editing training materials for accuracy and policy compliance while selecting and assigning top solutions-generating instructors tasked with conducting specific training programs.
Expertly managed a Tuition Reimbursement Program, including handling budgeting, forecasting, and requests.
Successfully conducted various orientation sessions and organized on-the-job training for new hires.
Spearheaded development and implementation of in-house training system tracking of training transcripts, course offerings (e.g. classroom and online), and departmental reporting requirements to achieve goals.
Team Lead Employee & Customer Training (1998 2001)
Played a vital role in developing a regional training schedule for new customers based on sales and implementation timelines while managing a results-focused team of four Customer Registration Specialists.
Efficiently selected and assigned instructors to conduct regional training and coordinate travel assignments.
Collaborated with external vendors to select and implement computer systems to assist with training.
Senior Trainer Employee Education (1991 1998)
Strategically steered development, management, and delivery of a 15-week New Hire Training Program to all hires and Agency Data Systems (ADS) Installers and Call Center Support positions, including conducting 30-60-90-day post new hire training evaluations to determine gap training needs and additions to core curriculum.
Served as Certified Facilitator for Presentation Skills and Achieving Extraordinary Customer Service courses.
Customer Support Specialist (1987 1991)
Expertly served as a Call Center Support Specialist for high-volume Agency Data Systems (ADS) users, including quickly ascertaining complex customer issues and guiding representatives through prompt problem resolution.
Proactively shared best practices and exhibited new trends within the training environment.
Successfully managing 35 calls per day providing troubleshooting of wide-ranging customer issues.
Demonstrated experience in consistently coming under budget for conference for five consecutive years.
Recognized for excellence with promotion to Secondary Level Support Specialist to support front line staff.
Led initiative to create the first three-day, globally oriented All Training Employee Conference, including handling multi-month logistics planning, securing guest speakers, and developing and managing budgets.
Systems Installer (1985 1987)
Efficiently installed Agency Data Systems (ADS) accounting computer systems at the customers location.
Led targeted training of bookkeepers, managers, and employees in new automated accounting systems.
Bachelor of Science in Marketing and Business Administration
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Microsoft SharePoint
Excellent Professional References Provided Upon Request
Hiring Agent Name
I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and can offer cross-functional experience in Multi-Project Management, Team Building, Training / Development, Change Management, Process Improvement, Strategic Analysis / Planning, and Trends Tracking. I am also well-versed in Program Development, Budgeting, Conflict Resolution, Resource Allocation, Work Prioritization, and Client Relationship Management.
To complement my background, please note that I attained a Bachelor of Science in Marketing and Business Administration from Millikin University.
Recently, as a Project Manager with Citi Group, I expertly directed a forward-thinking learning and development work stream of complex cross-business projects, including delivering proactive consultations on business needs, identifying critical end user training requirements, and recruiting training project members to meet and / or exceed project goals. Within this role, I successfully coordinated and led curriculum development processes to meet project needs, along with organizing and managing training delivery schedules to meet implementation deadlines and achieve objectives.
A sampling of my achievements include:
Maximizing use of overall resources to plan and prioritize project plans and training activities.
Leading virtual project teams that were cross-functional and geographically distributed across N.A.
Developing and managing dynamic training project plans and coordinating progress against milestones.
Serving as a member of the Citi Culture tasked with routinely developing, organizing, and executing employee recognition events for training the team with the training organization.
[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.
I look forward to hearing from you, and thank you in advance for your careful consideration.
Yyyyyy x. yyyyyy
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