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Yyyyyy x. yyyyyy

- 3555 Lone Tree Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Program / Operations Management


Qualifications Profile


    Self-assured, dynamic, and results-driven educator and management professional with extensive experience providing high-performance sales and customer services in the personal self-defense, healthcare and automotive industries.

-    Exhibited strong work ethic in delivering outstanding customer service, collaborating with business owners to develop sales strategies that met or and exceeded goals regularly, while reducing customer attrition and customer dissatisfaction by developing and executing proactive market-driven best-of-breed business practices.

-    Provided grassroots marketing, building sustainable professional relationships with clients through networking and referrals leading to profitable partnerships.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

Business Operations Management

    Marketing & Sales Operations

    Planning & Execution

    Business Development

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Process/Workxxxxxxow Improvement

    Continuous Quality Improvement

    Policies & Regulatory Compliance

    Program/Project Management


    Personnel Administration

    Organizational Development

    Fiscal & Budget Administration

    Performance Appraisal

    Staff Supervision & Training

    Office & Staff Administration

    Team Building Dynamics

    Records & Document Management


    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


PRO Martial Arts Ÿ Xxxxxx, XXXXXX

Program Director Aug 2013 Present

    Provide strategic direction and leadership in managing sales, marketing, and operations for a martial arts and fitness development company, managing all administrative functions, and building positive professional relationships with customers through open communicative and interactive engagements.

    Oversee a team of martial arts professionals in conducting sessions that provide a fun and exciting learning experience, resolving customer issues, questions, and complaints, and executing developmental programs that meet client expectations.

    Manage all administrative functions without supervision, monitoring petty cash disbursements, record keeping, and ensuring compliance with safety regulations, policies and procedures, and maintaining all records and daily operations.

    Execute sales and promotions policies, overseeing payment processing, and service cancellations.

    Build and maintain sustainable professional relationships with customers and the community to establish long-term business growth, while representing the company in community and corporate events that create a strong public visibility in promoting company services.

    Provide HR support in staffing, career development, timekeeping, and payroll administration.

Instructor Apr 2013 Present

    Developed and executed training regimens that met rigorous standards in fitness and training methodologies, attending all practice sessions, meetings, and training camps with students and faculty, and fostering teamwork and a strong work ethic.

    Processed all paperwork for students, ensuring proper completion, maintaining performance records, and providing assessment feedback on a regular basis to ensure training objectives were met.

    Represented and promoted the company in local and national expos, trade shows, and events,


Various Healthcare & Automotive business Ÿ XXXXXX

Sales and Customer Service Positions Pre-2013






B.B.A. Major in Business Management



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