International Affairs (Airline)

Qualifications Profile

    Self-motivated solutions provider and management professional in the fields of entrepreneurship, aerospace engineering, commercial aircraft maintenance (A&P Licensed), customer service, and business administration with over 32 years mostly in the airline, consumer banking, and retail industries.

-    Proven competence and dedication to process efficiencies and outstanding customer service that enable the business to achieve cost and service quality advantages in highly competitive markets.

-    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize win-win solutions in addressing complex professional relationship and work issues even under stress.

    Highly flexible with fast learning abilities to take on and achieve high productivity levels in meeting new challenges and demands from fast paced work environment, as well as new work assignments.

    Exceptional people management, organizational and interpersonal communication and negotiation skills (bilingual in English & French) that inspire customer confidence, and foster performance excellence and teamwork synergies with colleagues and subordinates across diverse multi-functional engagements.

Professional Experience

Relationship Management

    Served as a member of a team in arriving at a negotiated settlement with customers with valid complaints on both ground and inflight service of the airline, communicating with customers in reversing the situation and winning back customer patronage.

    Processed loan applications from banking clients, interacting communicating all necessary documents to improve the chances of approving their applications, and preserving customer relationships even if the application was rejected.

    Built sustainable professional relationships with suppliers and business partners that created cost/performance advantages in procurement in retail merchandising.

Entrepreneurship

    Built and grew a 4-story 14-apartment luxury condo-apartment in home country.

    Managed and grew an online travel agency and a cosmetic store after migrating to the country.

    Served in a managerial capacity in retail and banking service companies, absorbing all the complexities of real-world business management, while learning the dynamics of a customer-driven approach to growing the business.

Customer Service

    Leveraged knowledge and understanding of French/EU culture and language intricacies, serving as a French interpreter for Northwest Airlines in its ground-based customer service.

    Assisted customers in a retail environment with their purchase decisions, interacting with customers to assess their needs and provide recommendations to address those needs that created a satisfying shopping experience.

Operations Management

    Assisted the head of a financial service branch and a retail store, providing tactical directions and leadership in managing and growing the business covering both back- and front-office operations.

    Leveraged communication skills in motivating personnel and maintaining customer confidence with the business.

Work Experience

Northwest Airlines Ÿ Xxxxxx, CA Customer Service Agent Interpreter Aug 1994 Present

ITT Consumer Financial Services Ÿ Xxxxxx, CA Assistant Manager Aug 1989 Aug 1994

Payless Shoe Source Ÿ Long Beach, CA Assistant Manager Mar 1988 Aug 1989

Northrop University Ÿ Xxxxxx, CA Proctor Feb 1985 Dec 1988

Education & Credentials

NORTHROP UNIVERSITY Ÿ Xxxxxx, CA

    M.B.A. with emphasis on Management Organizational Theory & Behavior

    A.A.S. in Aerospace Engineering Technology

Professional Training & Certifications

    Airframe & Powerplant Certification

Awards & Recognition

    Several written and oral commendations for exceptional work performance, Northwest Airlines

International Affairs (Airline)

Qualifications Profile

    Self-motivated solutions provider and management professional in the fields of entrepreneurship, aerospace engineering, commercial aircraft maintenance (A&P Licensed), customer service, and business administration with over 32 years mostly in the airline, consumer banking, and retail industries.

-    Built and grew a 4-story 14-apartment luxury condo-apartment in home country.

-    Managed and grew an online travel agency and a cosmetic store after migrating to the country.

    Proven competence and dedication to process efficiencies and outstanding customer service that enable the business to achieve cost and service quality advantages in highly competitive markets.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize win-win solutions in addressing complex professional relationship and work issues even under stress.

    Highly flexible with fast learning abilities to take on and achieve high productivity levels in meeting new challenges and demands from fast paced work environment, as well as new work assignments.

    Exceptional people management, organizational and interpersonal communication and negotiation skills (bilingual in English & French) that inspire customer confidence, and foster performance excellence and teamwork synergies with colleagues and subordinates across diverse multi-functional engagements.

Professional Experience

    Leverage knowledge and understanding of French/EU culture and language intricacies, serving as a French interpreter for Northwest Airlines in its ground-based customer service.

    Assist management in arriving at a negotiated settlement with customers with valid complaints on both ground and inflight services of the airline, communicating with customers to win back customer patronage, and building customer relations in the process.

    Assisted the head of a financial service branch, providing tactical directions and leadership in managing and growing the business covering both back- and front-office operations.

    Processed loan applications from banking clients, interacting communicating all necessary documents to improve the chances of approving their applications, and preserving customer relationships even if the application was rejected.

    Leveraged communication skills in motivating personnel and maintaining customer confidence with the business.

    Assisted customers with their purchase decisions, interacting with customers to assess their needs and provide recommendations to address those needs that created a satisfying shopping experience.

    Built sustainable professional relationships with suppliers and business partners that created cost/performance advantages in procurement in retail merchandising.

    Started as a Sales Associate, promoted to current position, and trained for Store Manager as a career path.

Education & Credentials

NORTHROP UNIVERSITY Ÿ Xxxxxx, CA

    M.B.A. with emphasis on Management Organizational Theory & Behavior

    A.A.S. in Aerospace Engineering Technology

Professional Training & Certifications

    Airframe & Powerplant Certification

Awards & Recognition

    Several written and oral commendations for exceptional work performance, Northwest Airlines