Multifaceted Professional targeting a challenging opportunity in social work, logistics, property management or human resource service.

• Proven Performer with strong analytical, problem solving and relationship building skills.
• Well versed in providing top notch administrative support, key to optimizing office efficiency.
• Skilled in leveraging excellent communication abilities to rapidly establish rapport, resolve inquiries and ensure overall customer satisfaction.

Jacksonville Housing Authority 2015-Present

Resident Services Coordinator (Grant Position)

• Fulfill critical coordination role, strategically aligning residents with appropriate third party resources.
• Cultivate positive relationships throughout community by implementing effective outreach tactics.
• Educate residents on various topics, including healthcare, life skills and agency support.
• Perform necessary administrative functions, including call management, inquiry resolution and data entry, to ensure efficiency throughout daily office operations.
• Appropriately formulate and relay status updates regarding individual progress.

Jacksonville Housing Authority 2014-2015

Compliance Support Processor

• Supported multiple staff members while simultaneously maintaining compliance throughout daily operations.
• Performed administrative functions, including call management, financial operations and office supply inventory control.
• Maintained compliance throughout employee fraud files by implementing effective auditing strategies.
• Resourcefully investigated fraud and housing abuse.
• Interview prospective clients and conduct background checks to verify eligibility.

I-Tech Personal 2011-2014

Jacksonville Housing Authority- Clerical Support Representative

• Provided critical administrative support to various staff members, with associated responsibilities including document processing, inquiry resolution and inventory control.
• Demonstrated strong communication skills throughout daily customer interactions, both in person and via phone.
• Conducted market trend research to ensure accuracy throughout property pricing.
• Verified accuracy throughout financial operations, including ledger balancing, deposits and purchasing.
• Utilized Yardi Voyager 6.0 to maintain up to date tenant information.

Honeywell HR Administrative Assistant

• Contributed extensively to daily human resource services, including new hire paperwork processing, drug screen processing and performance of background checks.
• Leveraged strong coordination skills to arrange all aspects of travel to the Middle East.

CSX Intermodal 2001-2008

Pricing Analyst

• Utilized various systems, including Mainframe and Pegasus, to ensure quality control throughout day to day pricing operations.
• Optimized productivity by implementing effective process improvement and quality assurance strategies.
• Established and maintained relationships with customers and third party vendors.
• Contributed to project completion throughout performance of data entry and generation of precise reports.
• Utilized aggressive negotiation tactics to ensure bottom line company cost.
• Responsible for inventory control, regulation compliance and updating pricing.

CSX Transportation 1998-2001

Transition Specialist

St. Johns Horizon House 1994-1998

Administrative Assistant/Intake Coordinator HIV/AIDS