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Multifaceted Professional targeting a challenging opportunity in social work, logistics, property management or human resource service.
- Proven Performer with strong analytical, problem solving and relationship building skills.
- Well versed in providing top notch administrative support, key to optimizing office efficiency.
- Skilled in leveraging excellent communication abilities to rapidly establish rapport, resolve inquiries and ensure overall customer satisfaction.
MS Office Suite
Yardi Voyager 6.0
Jacksonville Housing Authority 2015-Present
Resident Services Coordinator (Grant Position)
- Fulfill critical coordination role, strategically aligning residents with appropriate third party resources.
- Cultivate positive relationships throughout community by implementing effective outreach tactics.
- Educate residents on various topics, including healthcare, life skills and agency support.
- Perform necessary administrative functions, including call management, inquiry resolution and data entry, to ensure efficiency throughout daily office operations.
- Appropriately formulate and relay status updates regarding individual progress.
Jacksonville Housing Authority 2014-2015
Compliance Support Processor
- Supported multiple staff members while simultaneously maintaining compliance throughout daily operations.
- Performed administrative functions, including call management, financial operations and office supply inventory control.
- Maintained compliance throughout employee fraud files by implementing effective auditing strategies.
- Resourcefully investigated fraud and housing abuse.
- Interview prospective clients and conduct background checks to verify eligibility.
I-Tech Personal 2011-2014
Jacksonville Housing Authority- Clerical Support Representative
- Provided critical administrative support to various staff members, with associated responsibilities including document processing, inquiry resolution and inventory control.
- Demonstrated strong communication skills throughout daily customer interactions, both in person and via phone.
- Conducted market trend research to ensure accuracy throughout property pricing.
- Verified accuracy throughout financial operations, including ledger balancing, deposits and purchasing.
- Utilized Yardi Voyager 6.0 to maintain up to date tenant information.
Honeywell HR Administrative Assistant
- Contributed extensively to daily human resource services, including new hire paperwork processing, drug screen processing and performance of background checks.
- Leveraged strong coordination skills to arrange all aspects of travel to the Middle East.
CSX Intermodal 2001-2008
- Utilized various systems, including Mainframe and Pegasus, to ensure quality control throughout day to day pricing operations.
- Optimized productivity by implementing effective process improvement and quality assurance strategies.
- Established and maintained relationships with customers and third party vendors.
- Contributed to project completion throughout performance of data entry and generation of precise reports.
- Utilized aggressive negotiation tactics to ensure bottom line company cost.
- Responsible for inventory control, regulation compliance and updating pricing.
CSX Transportation 1998-2001
St. Johns Horizon House 1994-1998
Administrative Assistant/Intake Coordinator HIV/AIDS
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