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Marianny Manan 0000 xxxxxx xxxx , xxxx ,
xxxxx 00000 abc@xyz.com
Customer Service Representative
Hospitality/Hotel ~ Airline ~ Business
Profile
Strong background in customer-focused, service-oriented industries, with ability to adapt to new roles as well as acquire and master new skills and knowledge illustrated by diverse experience across broad business sectors
Dynamic communication, presentation and interpersonal relation skills; multilingual in English, Spanish and French
Talent for identifying customer needs, resolving issues and delivering world-class service
Solid business experience spanning front desk/reception, phone handling, data entry, and information systems maintenance through sales, marketing, advertising, and promotion
Able to prioritize, organize and manage projects/workflow to meet deadlines and goals
Proficient in MS Office Suite (Word, PowerPoint, Excel)
Employment Background
Advertising Associate (part-time), Burns and Harris Law Firm; current
Actively market/advertise legal services by distributing promotional merchandise/materials at job sites throughout New York City; focus on developing competitive construction market
Front Desk Representative, Vigoss Jeans; 2011
Expertly responded to customer inquiries as well as answered, routed and documented inbound calls
Server, Yonkers Raceway; 2010
Provided superior customer service in greeting customers, advising on menu selections and efficiently processing and serving food and beverage orders
Sales Gallery Coordinator, Hilton Grand Vacations; 2008-2009
Delivered exceptional guest/owner services in addressing inquiries, providing information and promptly resolving issues
Collaborated in distributing and monitoring marketing/sales materials
Proficiently input guest reservations/appointments into computer system; additionally managed data entry supporting marketing programs
Cashier, Victoria s Secret; 2008
Entrusted with accurately calculating, tracking and processing sales transactions
Efficiently audited merchandise for effective management of stock/purchases
TV Host, American Latino TV; 2007-2008
Interviewed and reported on high-profile community leaders/personalities to provide engaging viewer broadcasts
Broadened target market reach by hosting community-wide events
Education
Hotel Management Major, Katherine Gibbs / UNIBE / Iberoamerican University
Community Involvement
Volunteer, Homeless/Disadvantaged Population Services
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