Profile

Offer numerous years of customer service experience, with expertise in the healthcare industry:

  Bilingual (English and Spanish) healthcare administrator with solid communication, organization and technical skills.

  Strong background providing both medical and administrative assistance in busy clinical settings.

  Practical patient care and triage experience including conducting well child checks; properly bandaging wounds; obtaining vital signs as well as hematocrit and EKG results; and administering injections, ear lavages and microscopic urine analysis.

  Effectively support physicians by setting up for and assisting in procedures; prepare patient charts and maintain records.

  Accurately verify insurance coverage, process medical records, collect co-payments, and call in x-rays; knowledgeable of medical billing procedures.

  Ensure smooth office operations; schedule appointments; organize filing; and proficiently operate multi-line phone systems and route calls.

  Provide courteous and efficient customer service; consistently achieve superior levels of client satisfaction and maintain confidentiality.

Professional Experience

NorthBay Healthcare 2/09-Present

Patient Services Representative, Center for Primary Care (8/2014-Present)

  Perform clerical, clinical and customer service functions in support of primary care practices.

  Demonstrate effective listening skills to route calls to appropriate personnel.

  Assist physicians with maintaining their schedule, including coordinating physician absences.

  Verify insurance payer information, including eligibility and collect co-pays, deposits and fees.

  Ensure the accuracy and completion of documentation, including demographic and insurance details.

  Adhere to system policies related to confidentiality of medical records.

Clinic Support Specialist, NorthBay Pain Center (2/09-8/14)

Previously:

Medical Receptionist, Community Medical Centers, Dixon, CA 2/08 02/09

Manager, Perfumania, Vacaville, CA 11/02 2/08

Medical Assistant / Front Office, Thomas W. Hopkins, MD, Sacramento, CA 3/03 10/03

Medical Assistant/Front Office, Capitol City Medical Group 4/01 08/00

Medical Assistant / Back Office, Sutter Medical Group, Sacramento, CA 3/00 4/01

Education and Certificates

Medical Assisting, High-Tech Institute, Sacramento, CA 1999

• Recipient, Academic Excellence Award and Perfect Attendance Award

Medical Billing, Medical Assistant, Phlebotomy, Electrocardiography (EKG) and CPR Certified