Dedicated and accomplished Operations Leader with 5+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in working within cross-functional teams and implementing unique processes

Operations Management Airline Industry Staff Management & Training Attention to Detail

Human Resources Performance Trend Analysis Vendor Management Contract Negotiation

Technical Project Management HRIS Systems Microsoft Office Suite, HR Regulatory Standards

  Direct day to day administrative and operational functions within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Recognized as a Project Manager for complex information technology projects, support human resources logistics, and managed the CEO inbox

  Maintain an expert level knowledge of various HRIS systems, process large sets of data within HR databases, and generate monthly service level reports

  Design and implement innovative operational processes aimed at improving efficiency levels along with developing new technology best practices

  Coordinated administrative functions within the organization which included supporting aircraft improvement programs and mitigating complex aircraft appearance issues

  Performed aircraft appearance audits for various regions, ensured cabin operations best practices were followed, and coached others on internal quality standards

  Recognized as a Liaison on behalf the aircraft appearance division, generated comprehensive audit reports, and assisted with escalated audit issues

  Held a lead role within the department which required maintaining time and attendance records for employees such as payroll, FMLA, timecards, W-4 forms, and garnishments

  Led the processing of quarterly and annual vacation audits for over 1,000 employees, managed employee information in a HRIS system, and trained new staff members on internal system usage

  Successfully implemented new CBA rules for merging sides of the organization in regard to employee dependability and pay

  Managed customer service and support logistics related to time and attendance which included assisting in family leave administration and supporting employees during the approval process

  Maintained an expert level knowledge of CBA which resulted in successfully resolving issues between Union Stewards and the organization

  Coordinated customer service operations which included identifying and analyzing service trends, gaps, and potential improvement opportunities

  Utilized superior communication abilities to maintain positive relationships with customers, co-workers, and members of executive management