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Yyyyyy x. yyyyyy
4713 N Drake Ave. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Dedicated and accomplished Operations Leader with 5+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in working within cross-functional teams and implementing unique processes
Key Competencies
Operations Management Airline Industry Staff Management & Training Attention to Detail
Human Resources Performance Trend Analysis Vendor Management Contract Negotiation
Technical Project Management HRIS Systems Microsoft Office Suite, HR Regulatory Standards
Professional Experience
United Airlines July 2012-Present
Staff Representative/Analyst-Employee Experience CSC (2017-Present)
Direct day to day administrative and operational functions within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
Recognized as a Project Manager for complex information technology projects, support human resources logistics, and managed the CEO inbox
Maintain an expert level knowledge of various HRIS systems, process large sets of data within HR databases, and generate monthly service level reports
Design and implement innovative operational processes aimed at improving efficiency levels along with developing new technology best practices
Representative/Auditor-Aircraft Appearance Quality Audit (2016-2017)
Coordinated administrative functions within the organization which included supporting aircraft improvement programs and mitigating complex aircraft appearance issues
Performed aircraft appearance audits for various regions, ensured cabin operations best practices were followed, and coached others on internal quality standards
Recognized as a Liaison on behalf the aircraft appearance division, generated comprehensive audit reports, and assisted with escalated audit issues
Lead Support Representative/Analyst-Time and Attendance (2014-2016)
Held a lead role within the department which required maintaining time and attendance records for employees such as payroll, FMLA, timecards, W-4 forms, and garnishments
Led the processing of quarterly and annual vacation audits for over 1,000 employees, managed employee information in a HRIS system, and trained new staff members on internal system usage
Successfully implemented new CBA rules for merging sides of the organization in regard to employee dependability and pay
Yyyyyy x. yyyyyy
4713 N Drake Ave. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Professional Experience Continued:
United Airlines Continued:
Support Representative-Time and Attendance (2012-2014)
Managed customer service and support logistics related to time and attendance which included assisting in family leave administration and supporting employees during the approval process
Maintained an expert level knowledge of CBA which resulted in successfully resolving issues between Union Stewards and the organization
Verizon Wireless July 2011-July 2012
Customer Service Coordinator
Coordinated customer service operations which included identifying and analyzing service trends, gaps, and potential improvement opportunities
Utilized superior communication abilities to maintain positive relationships with customers, co-workers, and members of executive management
Education
Bachelor of Communications, Northern Illinois University (Cum Laude Graduate)
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