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Yyyyyy x. yyyyyy

120 Casa Mirella Way, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 954-261-2591 abc@xyz.com

 

Summary of Qualifications

 

         Accomplished management leader with a consistent, proven track record of exceeding performance.

         Experience managing risk for a leading insurance company while also building and leading teams.

         Experience training and managing team members to maximize their potential and excel, with an outstanding ability to present complex information in an easy to understand manner.

         Stellar understanding of insurance policies, including contract language and federal regulations.

         Solid time management, attention to detail and organizational skills, including prioritizing tasks.

         Proficient with Microsoft Office Suite software as well as claims applications.

Areas of Expertise

 

Team Leadership/Training Risk Management Customer Service Process Improvement

Professional Experience

 

State Farm Insurance Dec. 2008-Sept. 2017

Auto Claims Team Manager Ballston Spa, NY (Oct. 2012-Sept. 2017)

         Led more than $42 million in policyholder assets and $60 million in company assets.

         Managed claim handling activities to achieve customer service, accuracy and timely handling goals.

         Mentored, trained and coached a team of up to 22 personnel.

         Spearheaded major projects, including implementation and analysis of performance.

         Performed as Regional Manager for up to three weeks per month, leading up to 80 additional staff.

Achievements:

         Mentored and promoted 18 of 30 associates hired to positions of greater responsibility within 12 months.

         Developed new training curriculum for claims representatives located at multiple locations across the U.S.

         Spearheaded training of 600 employees regarding a new claims handling systems within 90 days.

         Significantly boosted morale of claims staff after creating and implementing an employee engagement group, including creating fun events to recognize employees for their contributions.

         Saved labor costs as a result of realigning 20 personnel to integrate new end-to-end claim handling.

         Increased use of automated bill pay 20% within 90 days after developing and executing plan.

 

Auto Claims Representative Tamarac, FL (Dec. 2008-Oct. 2012)

         Led an employee resource group that improve morale and workplace environment for all staff.

         Communicated effectively with policy holders regarding processing of their claims.

         Evaluated the potential costs, benefits and risks of litigation.

         Worked with attorneys to develop litigation strategies to successfully resolve outstanding lawsuits.

Education

 

Bachelor of Science (BS), Business Administration (BSBA), Finance, Florida Atlantic University     

Associate of Science (AS), Claims, American College

> Chartered Property Casualty Underwriter (CPCU), Personal Lines Concentration; earned Aug. 2015

> Chartered Life Underwriter (CLU ) Designation; expected Spring 2018

Yyyyyy x. yyyyyy

120 Casa Mirella Way, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 954-261-2591 abc@xyz.com

 

 

Dear Hiring Manager:

 

I recently relocated to the Orlando area because my husband secured a new job. So with the letter, I wish to express my genuine interest in joining your organization as a (INSERT JOB TITLE HERE).

 

As demonstrated in the accompanying resume, I am an accomplished management leader with a consistent, proven track record of exceeding performance. My experience includes managing risk for a leading insurance company while also building and leading teams. Furthermore, I have experience training and managing team members to maximize their potential and excel, with an outstanding ability to present complex information in an easy to understand manner. Among my additional unique qualifications and achievements:

 

         Stellar understanding of insurance policies, including contract language and federal regulations.

         Mentored and promoted 18 of 30 associates hired to positions of greater responsibility within 12 months.

         Developed new training curriculum for claims representatives located at multiple locations across the U.S.

         Spearheaded training of 600 employees regarding a new claims handling systems within 90 days.

         Significantly boosted morale of claims staff after creating and implementing an employee engagement group, including creating fun events to recognize employees for their contributions.

         Saved labor costs as a result of realigning 20 personnel to integrate new end-to-end claim handling.

         Increased use of automated bill pay 20% within 90 days after developing and executing plan.

 

I hold a Bachelor of Science (BS) in Business Administration (BSBA), Finance emphasis, from Florida Atlantic University. I am also a Chartered Property Casualty Underwriter (CPCU), Personal Lines Concentration, and am currently pursuing my Chartered Life Underwriter (CLU ) Designation, which I expect to earn in Spring 2018.

 

I would welcome the opportunity to interview with you and share more about how I would be a valuable asset to your team. I look forward to speaking with you in the very near future.

 

Sincerely,

 

 

Yyyyyy x. yyyyyy

954-261-2591

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