Senior Business Analyst

• Results oriented Lean Six Sigma Green Belt possessing over 10 years of business analysis and quality assurance experience.
• Skilled in gathering client requirements and developing individualized solutions to ensure overall satisfaction.
• Dynamic interpersonal skills, instrumental to interfacing with stakeholders, development team and technical analysis.
• Ensured optimal product quality by effectively creating, designing and writing test plans to thoroughly assess compliant with requirements.

• Contributed extensively to OLFM upgrade project; successfully released 14 versions.
• Upgraded 4 proprietary systems to web based .Net aspx versions.
• Maintained quality control by communicating 700+ system issues, designing resolutions and implementing updates.
• Streamlined scanning/indexing operations; resulting in a 50% reduction in workload.
• Successfully consolidated 89 systems throughout Mexico division.
• Created highly informative training documents in SharePoint; recorded information regarding 50 systems, as well as 500 processes and procedures.

Navistar Inc. Retail Finance & Lease Processing Service Center 2005-Present

Lead Business Analyst (2015-Present)

• Strategically identify business requirements and design individualized solutions to ensure achievement of needs.
• Conduct thorough testing and review to maintain quality control throughout all operations.
• Serve as subject matter expert (SME) for Legacy systems.
• Generate detailed reports; relay pertinent project status information to appropriate management.
• Demonstrate strong leadership skills while directing all testing processes; ensure adherence to timeline throughout user acceptance testing.
• Leverage industry expertise to conduct highly effective training on enhanced system applications, processes and practices.
• Responsibilities include documenting AS-IS/TO-BE systems, developing re-usable test case scripts and risk mitigation.

Quality Assurance Analyst 2005-2015

• Maintained quality control throughout all day to day operations.
• Key responsibilities included planning new release upgrades, designing test plans and performing thorough functional, system and acceptance training.
• Conducted regression testing, as well as test cases for system validation scenarios.
• Generated in depth reports to show test outcome, issues and suggested resolutions.

Coursework Completed, Northern Illinois University, DeKalb, IL