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Resume 2.jpgYyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Regional Property Manager ~ Portfolio/Asset Manager ~ Multi-Site Manager

Value Add Management ~ Director of Property Management

Resume bar.jpgPROFILE

  Offer several years of experience in steering and supporting multi-million dollar, multi-property community operations generating millions of dollars in annual revenue; track record of success in maximizing occupancy, perennial retention, revenue growth, profitability, and operational performance.

  Vast background in driving broad areas of operation, from marketing, rentals/leasing, rental collections, tenant relations, lease file audits, and move in/move out processing through human resources, accounts payable, financial analysis/P&L, administrative, and grounds/facilities maintenance and inspections.

  Effectively plan, coordinate and steer operations as well as define, develop and implement targeted action plans to maximize use of resources, boost productivity and efficiency, control costs, and increase profits.

  Proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

  Adept in researching and evaluating industry trends and competitor activities and apply findings toward designing and executing innovative strategies to boost leveraging in a saturated market.

  Dynamic communication, presentation, relationship building, negotiation, and problem solving skills vital to effectively interfacing with clients/tenants, vendors, contractors, senior management, and cross-functional staff.

  Additional valuable management and sales experience in customer-focused, service-oriented retail sector, including staffing, business development, financial reporting, strategic planning, and process reengineering.

  Technology savvy, with proficiencies spanning MS Office Suite, Lotus Notes, MRI, LRO, Resident Works, OPS Tech, A/P Express, Salesforce, Operating Reports, and Rent Sentinel through Yardi Voyager, Yardi Payscan, Yardi Procure To Pay, Yieldstar, Compliance Depot, Rent Caf , Bluemoon, Building Link, Lead2lease, Conservice Utility Management, Ocius Utility Management, Tournado, 360Start, and Business Intelligence reporting as well as many other property management software.

  Highly versatile; quickly master new roles, responsibilities, technologies, and environments as illustrated by success in transitioning from retail to property management sectors.


  Have generated 200% increase in leasing velocity since joining Pinnacle in 2017.

  Achieved 20%+ reduction in withdrawal rate; 2017-present.

  Promoted within 9 months of joining Bozzuto Management; special exception granted to promote before policy of minimum of 12 months employment had been reached based on dynamic performance.

  Recipient of prestigious 2015 Rising Star Award; selected out of 2K+ eligible employees.

  Nominated for 2015 Career Development Award in recognition of developing 4 staff for internal promotion.

  Led both locations to rank #1 in maintenance request satisfaction out of 180+ company properties.

  Successfully transitioned Metro 303, a new acquisition, to new ownership.

  Reduced delinquency from 10% to under 2% across 2 properties.

  Increased YOY revenues 14%, Metro 303, and 8%, West 130.

  Exceeded Net Operating Income budgets by 3%, Metro 303, and 7%, West 130.

  As a recognized contributor to company success, retained during AvalonBay buyout of Archstone in 2013 to continue to collaboratively drive operations in supervisory role.

  Received AvalonBay Best of the Best Awards for operational excellence, service excellence, and neat clean and working within first 2 quarters under new company ownership, Q2 and Q3 2013.

  Key management team member in achieving 10% NOI growth-FYE 2013.

  Successfully steered resident renewal program to achieve 60%+ perennial retention rate.

  Track record of limiting negative variances in total operating expenses of $4M.

  Successfully generated over $16M in combined revenues while managing over $7M in capital assets.

  Recognized by senior management for exceptional performance and strength in sales and business development.

  Reduced shrink from 1.6% to .7% by streamlining operational systems and processes.

  Boosted profit margin 34% by designing, developing and initiating innovative sales, marketing, and customer service strategies.

  Increased productivity 47% by creating and developing targeted employee empowerment and motivation programs; consistently met and exceeded monthly sales goals.


Yyyyyy x. yyyyyy Page 2 of 2



Pinnacle Property Management 2017-Present

General Manager

  Profitably manage a 298-unit high rise, 535 Carlton Avenue, along with a 303-unit high rise at 38 6th Avenue; both properties are 100% affordable housing and consist of 5 income bands.

  Concurrently oversee 5 commercial/retail spaces at both properties as part of 12K-unit Pacific Park project; 38 6th Avenue is prestigious building attached to Barclays Center and includes new hospital along with large restaurant under construction.

  Steer full-scope operations spanning budgeting, cost controls and weekly owner/monthly financial/variance reporting to performance analysis, human resources and administrative.

  Effectively direct 12-member team to consistently achieve aggressive performance goals.

  Have capitalized on opportunity to acquire valuable new experience in LHTC along with NYC high rise buildings management complementing many years of property management experience.


Bozzuto Management 2014-2017

Multi-Site Property Manager; 2015-2017

Property Manager; 2014-2015

  Recruited to manage Metro 303, a 166-unit Luxury, Mid Rise, LEED Gold Building valued at $85M and rapidly progressed to additionally manage West 130, a 150-unit, Mid Rise, LEED Gold Building valued at $82M, both built in 2012; responsible for combined $18M annual revenue generated across 316 units housing 800+ residents.

  Assumed increasing accountability beyond prior industry responsibilities spanning financial and human resources through capital projects and renovations.

  Strategically allocated and administered $170M budget to maximize use of resources, control costs and optimize profits across both properties; financial responsibilities included quarterly forecasting/projections along with pricing and revenue and delinquency management.

  Cost-effectively managed $1M in capital projects and renovations between 2 locations.

  Effectively hired, trained, developed, scheduled, and directed personnel; included 3 managers and 5 associates.

  Proficiently compiled and produced variety of complex reports; ranged from owner reporting, including variances and executive summaries, to quarterly competitive market analysis, quarterly appraisal and management reports.

  Efficiently conducted leasing/occupancy, monthly turnover and monthly advertising analyses along with weekly competitive market surveys.; defined and implemented targeted strategies to optimize tenant renewals/retention.

AvalonBay Communities/Archstone Apartments 2009-2014

Customer Service Supervisor; 2013-2014
Assistant Community Manager; 2009-2013

  Maintained same responsibilities during ownership transition under new job title, with accountability for managing 21-building, 396-unit luxury apartment community covering 23 acres, valued at $90M and generating approximately $12M in annual revenue; actively assisted in successful lease up of community and played instrumental role in ensuring smooth transition of ownership by rapidly learning and subsequently training upper management as well as associates in all new processes.

  Held broad-scope responsibilities spanning marketing, rentals/leasing, resident renewal program management, collections, tenant relations, and move in/move out processes through human resources, accounts payable, lease file audits, administrative, financial/P&L, and grounds/facilities maintenance.

  Effectively built and directed dynamic team of on-site office and maintenance personnel along with leasing consultants; included staff scheduling and performance evaluations.

  Concurrent with management, personally leased approximately 45 units annually, managed sales and supporting paperwork; further drove business growth by administering innovative on-site web marketing promotions.

  Proficiently administered 80/20 Affordable Housing program, from annual physical inspections through recertification and renewal processes.

  Played vital role in ensuring optimal, competitive rental rates by monitoring market conditions through market surveys and LRO recommendations and collaborating with revenue management team in defining best pricing strategies to maximize market penetration while increasing profitability.

  Closely monitored budget through review and analysis of daily, monthly and year-to-date reports including, among others, 30/60 day projections, general ledger and P&L reports.

Resume bar.jpgEDUCATION


B.B.A., Business Management - Hofstra University-Hempstead, NY, 2006
A.A., Liberal Arts in Math and Science - Nassau Community College-Garden City, NY, 2003

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