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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Versatile, results-oriented Administrative and Customer Service Professional with 10+ years of experience in leadership roles within a variety of industries. Advanced experience in providing support to clients along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
Customer Service/Support Community Program Management Employee Training & Development
Attention to Detail Hardware/Software Support Complex Problem Solving Strategy Design
Administrative Support Process Improvement Ticketing Applications (Remedy, HEAT, SharePoint)
Professional Experience
City of Durham Parks and Recreation Dept., Durham, NC December 2013-Present
Front Desk Attendant
- Direct day to day customer service operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
- Address incoming phone calls on a multi-line phone system, assist incoming customers, and process cash/credit transactions when needed
- Led a Science Technology Engineering Mathematics course sponsored by the department, create curriculum for senior citizens within the community, and plan recreational activities
- Instrumental in facilitating recreational activities/programs for children within the community ranging from small children to teenagers
Dept. of Health and Human Services, Durham, NC August 2015-September 2017
NC Fast IT Compliance Auditor
- Supported both technical and administrative needs within a call center environment which included reviewing client applications for Medicaid/food benefits, assisting Case Managers, and assisting with technical software/hardware needs
- Coordinated the completion of large-scale IT audits for Medicaid organizations, devised innovative training materials, and maintained network/data center infrastructures
- Utilized both SharePoint and JIRA to log major technical incidents, diffused escalated customer service issues, and assisted with training new staff members
- Created innovative training materials which utilized interactions and simulations and provided guidance to new staff members
- Awarded Employee of the Month (September 2016)
The Body Shop, Wake Forest, NC November 2007-August 2015
IT Operations Assistant to Shop Operations Manager
- Provided support to the Shop Operations Manager which required troubleshooting hardware and software issues and updating technical system processes
- Developed job training processes, assisted in coaching new staff members, scheduled internal team meetings, and maintained sales/financial reports
Education
Bachelor of Social Work, Shaw University, Raleigh, NC
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