- 575 S Virginia Hills Dr. Unit 3103 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Data Center ▪ Help Desk ▪ Technical Support Management

Qualifications Profile

    Dynamic, self-assured, and results-driven IT professional with more than 30 years providing high-performance systems administration and computer operations support in the banking and IT solutions industries.

-    Strong passion for delivering outstanding process efficiencies in systems and business recovery administration, technical help desk support, and system migration that enable the business to harness technology advances in achieving a competitive advantage.

-    Detail-oriented, analytical and methodical with critical thinking to resolve data center administration and technical support issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Business Operations

    Computer Operations Planning

    Data Center Management

    Technical Service Support Administration

    Disaster Recovery Administration

    Process/Workflow Improvement

    Concurrent Project Management

    Change Control Management

    Relationship Management (Clients/Users, Stakeholders, & Suppliers)

Administration

    Staff Supervision & Training

    Technical Records & Document Management

Technical

    Systems Administration: VMS, &VMWare

    Network Protocols: TCP/IP,

    OS: UNIX/Linux, DOS, & MS Windows NT/Server/7/8/10

    Hardware: Vax, Alpha , HP San Storage

Professional Experience

Citibank NA Capital Markets Bank New York, NY

    Administered to systems running on MS Windows servers 2003, 2008, and 2012 concurrently serving as VMS Systems Administrator prior to being promoted to Technical Analyst, Assistant Vice President in Jan 2001

    Support high profile fund transfer systems that moved over $1 trillion in Chips and Federal funds per day.

    Provide 24 x 7 technical support for Vax, Alpha, HP SAN Storage and. HP Storage Works, serving as lead on VMS Upgrade project for HP Alpha servers from VMS 7.3-2 to VMS 8.3, as well as migration from disk storage to new HP SAN storage.

    Ensure all nightly jobs are executed and all technical issues are turned over to regular shift for resolution. .

    Manage offshore teams in responding to issues, addressing onshore systems issues not accessible to offshore systems.

    Collaborate with HP hardware support team in coordinating green zones for systems requiring hardware maintenance.

    Leverage knowledge in change control processes and procedures, to support system upgrades.

    Administer Disaster Recovery Systems, conducting annual Continuity of Business test for SWIFT application.

    Interact with vendors, data center management and users to implement new hardware in a remote data center, setting up a test environment for the Y2K conversion of the application.

Chase Manhattan Bank New York, NY

Grumman Data Systems Bethpage, NY

Education & Credentials

    Data Processing, S.U.N.Y. at NASSAU COMMUNITY COLLEGE Garden City, NY

    Computer Technologies, NEW YORK UNIVERSITY New York, NY

Professional Training & Certifications

    VMware Infrastructure: Install and Configure V3.5/4.1

    WebSphere MQ System Administration for Windows 1&2

    EMC Storage Technology Foundation

    Windows Server 2003 Administration, ROI training, New York

    Internal bank requirements on-line training for Security Awareness, continuity of Business Awareness and Money-Laundering, Citibank, New York

Professional Affiliations

    President: HOA Board (239- unit condo association).