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Yyyyyy x. yyyyyy

Xxxxxx, CA xxxxxx xxx-xxx-xxxx

Driven, focused, and knowledgeable management/operations professional with several years of experience within high-stress environments and a keen ability to lead others and successfully lead daily operations within quickly changing environments. Experienced in fostering relationships with customers, developing operational and/or logistical strategies, and increasing efficiency levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, customers, and members of management.


Proficient in: Quickbooks Pro 2015, AS400-JD Edwards, Lotus, Cosmos, Peoplesoft Payroll, Microsoft Office Suite, ADP Payroll, Salesforce, Hyperion S Base, Paychex Payroll, and Google Apps

Key Competencies



         Operations Management

         Change Management

         Staff Development/Training

         Human Resources

         Vendor Management

         Strategy Development

         Project Management

         Accounting Best Practices

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Team Leadership


Professional Experience

Self-Employed September 2015-Present

Business Operations/Office Manager (Positive Pathways LLC & Reciprocity Labs)

  • Direct daily operations and logistics tasks within fast-paced, start up environments with a focus on increasing productivity and fostering organizational growth
  • Design and implement standard operating procedures, identify long-term strategic initiatives based on company vision, and incorporate human resource policies
  • Play a lead role in the implementation of vendor/team reporting tools, perform in-depth market research in order to identify market trends, and monitor regulatory compliance
  • Provide advice and training on several competencies which include financial regulatory compliance, financial transaction management, invoicing, and payroll processing (QuickBooks)


Self Employed September 2014-Present

English Teacher

  Coordinate daily teaching functions which include designing comprehensive lesson plans based on student learning goals and ability in addition to providing instruction on the English language

  Assist both Taiwanese and Vietnamese students with correct pronunciation, language skills, word meaning, reading, and business speaking


Guide by Cell Inc. (Start-Up Tech Company) July 2011-July 2014

Chief Operating Officer/Office Manager

  Facilitated day-to-day operations within a quickly changing start-up which included creating human resources policies and documentation, outlining employee compensation, managing vendor contracts, and managing accounting functions (AP/AR, payroll, collections, cash flow, sales commissions)

  Played a lead role in determining the overall growth strategy for the organization along with leading internal audits, negotiating vendor pricing, and overseeing large-scale projects

  Supervised all office staff members which required providing training and individualized feedback

Yyyyyy x. yyyyyy

Xxxxxx, CA xxxxxx xxx-xxx-xxxx

Gap Inc. Direct November 2007-February 2010

Corporate Customer Relations Representative II

  Directed customer service and support functions within the organization which included both enforcing and providing training to staff members on retail store policies/procedures

  Performed in-depth research on customer and/or store cash issues in order to identify solutions, created comprehensive departmental reports, and diffused escalated customer service issues

  Acted as Subject Matter Expert during new employee training, played a lead role in the launch of new internal initiatives, and fostered positive rapport within the department


Somewhere Else TNT LLC January 2005-October 2009

Corporate Account Manager-Financial Analyst

  Utilized superior financial acumen in order to reconcile/balance financial accounts, processed employee payroll, and created internal financial policies/controls

  Completed daily audits of restaurant receipts, created detailed financial reports, monitored inventory levels, and supervised a team of over 15 staff members


Simmons Manufacturing Company July 1999-January 2007

Corporate Contract Sales and Marketing Manager

  Managed internal sales and marketing operations with a concentration on implementing streamlined processes, handling customer service issues, and tracking account trends

  Created detailed financial/operational reports, attended industry trade shows, identified new clients within the area, and provided support to members of executive management

Sales/Marketing Representative

  Played a lead role in the development a customer retention program which targeted accounts with annual sales of less than $1 million and resulted in an increase in customer loyalty

  Oversaw over 250 multi-million dollar accounts, achieved a sales growth of 104%, and managed internal dealer subsidy programs

Sales and Marketing Administrator/Manager

  Supervised a cross-functional teams of over 32 employees which included designing internal policies, creating annual sales/expense budgets, and developing monthly/yearly reports

  Member of the New Plant Start-Up Team which was focused on training staff members and developing streamlined policies/procedures

Accounts Receivable/Chargeback

  Coordinated the processing of over 300 accounts with discrepancies which required performing account research, bringing accounts current, and identifying cost saving opportunities


Additional Professional Experience Includes: Customer Service Representative, Gap Inc. Direct and Team Lead Supervisor, Gap Inc. Direct

Education & Professional Development

Bachelor s Degree, Penn State University (Currently Attending)

Mandarin as a Second Language, Jiao Tong University, Shanghai, China (2015)

TESOL/TESL/TEFL Certification, Oxford Seminars, University of Xxxxxx-Berkeley

ADP Certification in Payroll, Automatic Data Processing

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