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0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

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Job Title:

Department:

Agency:

Job Announcement Number:

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Core Competencies

Problem Identification/Planning/Consideration/Organization/Resolution, Project/Program Management, Oral/Written Communication, Leadership, Presentations, Customer Service, Research, Statistical Analysis, Operations Management and Analysis (OMA), Operations Research, Inventory Modeling, Simulation Modeling, Forecasting, Optimization Techniques, Linear Programming, Reliability Theory, Network Analysis, Regression Analysis, Contracts/Negotiation, Report Authorship, Human Relations, Logistics Management, Budgetary Management, Database Management, Supply Parts Requisitioning, Scheduling, DOD Regulations/Policies, Personnel Management, Marketing/Advertising,

Professional Experience

September 2013 - Present

Harbor Homes

Norman, OK

Hours per Week: 15-20

Salary: N/A

Supervisor: Ben Gray Phone: N/A May Not Contact

Operations Management / Program Analyst & Consultant

Effectively manage wide array of projects, with responsibilities for vendor invoices, construction site supply parts requisitioning/acquisition, payroll, overseeing vendor workloads/timelines, production operation processes and assuring meeting of labor standards. Have gained and regularly utilize management/organizational principles and practices as well as comprehensive understanding of planning, programming and budgeting regulations, guidelines and processes.

October 2013 - Present

Cleveland County Cooperative Extension

Norman, OK

Hours per Week: 40+

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Salary: N/A

Supervisor: Tracey Payton Miller Phone xxx-xxx-xxxx May Contact

Master Horticulture Program Analyst & Consultant / Program Intern

Expertly provide strong support to County Program Administrator in meeting program directives; continually employ strong understanding of program mission to provide community consultation, manage organizational database and paperwork and perform other internship-related responsibilities. Skillfully analyze/research various areas to identify major community outreach problems/issues and develop turnkey solutions. Analysis includes performing in-depth study of organizational implementation, communications, information flow and integrated production methodologies; also update areas identified as being obsolete. Serve in training role for staff/interns concerning program guidelines, benefits and data management to develop program efficiencies/effectiveness; author reports/proposals for lead supervisor that deal with program improvements.

September 2004 October 2013

Star Fitness, LLC, dba Park Harvey Athletic Club and Fitness

Oklahoma City, OK

Hours per Week: 40+

Salary: $60,000 annually

Supervisor: Brian Calvin Phone: xxx-xxx-xxxx May Contact

Operations Manager / Marketing Manager

Skillfully provided program management/administration, including budgeting, procurement, marketing costs, contracts and employee relations, and continually analyzed process effectiveness. Diligently oversaw management, administration, training, morale and welfare for up to six employees and over 500 clients; assured highest levels of staff support for customer relations/service, training/development, workplace operations, QA and safety-related activities. Consistently grew personal skills and business acumen strengths by working closely with executive management in providing advisement on array of Human Relations issues and organizing variety of individuals into well-coordinated, functioning group; facilitated Personnel and Quality Training initiatives.

Developed excellence in performing multiple administrative procedures including planning/acquiring office and gym equipment and negotiating contract work for build-out of facility following research of industry standards/norms that identified methodologies for increasing Return on Investment (ROI). Also assured that written communication, contracts and vendor performance were compliant with established budgets as well as all relevant regulations/codes.

Successfully collaborated with colleagues in enrolling over 140 new clients annually while limiting membership attrition to annual rate of less than 30%; facilitated enrollment of 1,300 clients and actively supported negotiated partnerships of over 30 corporate clients as well as development of multiple profit centers. Expertly employed exceptional written and verbal communication skills while working with Oklahoma City Mayor and other city officials on This City is Going on a Diet health and well-being initiative; developed well-received interactive

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informational website and provided informative advisement on program benefits as well as measureable goal/accomplishment data. Frequently responded to invitations to address fitness/health conference attendees regarding program and was successful in developing program awareness, including reaching national audiences.

Continually assessed/analyzed marketing methods and techniques regarding costs and profits to assure maintaining budget parameters as well as positive ROI. Conducted and analyzed impact studies and worked with clients to gain insight into ongoing marketing and operational programs/activities in support of developing budget proposals. Consistently demonstrated knowledge of advanced management concepts and practices needed to resolve variety of complex issues/problems; carefully monitored and evaluated programs/projects during their various life cycles.

Was tasked with comprehensive responsibilities concerning club marketing programs; implemented advertisement expenditures, itemized/managed vendor obligations and authored in-depth activity transaction reports, and, when required, utilized newest technologies to resolve previously insoluble problems. Skillfully employed broad array of relevant software to automate budget systems and develop computer-generated products/spreadsheets that ensured both accuracy and consistency regarding cost analysis and marketing ROI reports.

April 2001 August 2004

U.S. Department of Commerce

Export Assistance Center

New Orleans, LA

Hours per Week: 40+

Salary: $66,600 annually

Supervisor: Donald C. van de Werken Phone: N/A May Contact: N/A

International Trade Specialist/Analyst, GS-1140, Grade 12, Step 05

July 1998 April 2001

U.S. Department of Commerce

San Diego, CA

Hours per Week: 40+

Salary: $66,600 annually

Supervisor: Matthew Andersen Phone: 858.467.7039 May Contact

International Trade Specialist/Analyst, GS-1140, Grade 12, Step 02

In this role skillfully implemented procurement processes/methods/programs and conducted in-depth research to gain crucial industry knowledge; was responsible for authoring/implementing first Department of Commerce Travel and Tourism Sector training manual. Was strong advocate to management and Commerce Deputy Director regarding value of adding Sector to USDOC portfolio of industries promoted by U.S. and Foreign Trade Specialists. Regularly recognized by organizational management for exceptional knowledge of management and organizational principles and procedures as well as regulations/guidelines/processes covering planning, programming and budgeting.

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Continually utilized exemplary strengths in written/oral communication while planning and managing training for U.S. Domestic and Foreign Commercial Service Trade Specialists; as National Team Leader oversaw national-level new sector and was skillful provider of training, assessment and evaluation for U.S. Department of Commerce. As developer/publisher of travel and tourism national curriculum, facilitated distribution of manual for CS Trade Specialists and worked closely with Office of International Operations to support highest levels of client service. Successfully served as independent presenter of trade promotion to multiple high-level markets, i.e. congressional assemblies, local chamber meetings, educational institutions and array of community trade association events. Recognition of subject matter expertise resulted in being selected to serve MiraCosta College as an Instructor and Teacher of International Business.

During assignment demonstrated knowledge of various administrative procedures while working with available funds, manpower, facilities, equipment, supplies and service resources to identify requirements; collaborated with industry leaders to negotiate for various products, continually assessing optimal product utilization while researching marketing/industry standards for each new market. Prior to contract finalization, skillfully reviewed contracts, policies and procedures and introduced any needed changes.

As skilled problem-solver, continually addressed client requests/requirements and considered all end-user feedback to make any needed/appropriate changes in processes and standards. Provided excellent advisement to local businesses concerning their international marketing plans, market research and assessment, entry strategies including budget/cost analysis, labeling, any relevant legal implications, international contract negotiation and policy analysis.

October 1995 July 1998

U.S. Department of Commerce

Export Assistance Center

San Diego, CA

Hours per Week: 40+

Salary: $36,600 annually

Supervisor: Mary Delmege Phone: N/A May Contact

Management Analyst (PSC)

In this contract assignment proficiently performed array of office management duties including developing process and strategy efficiencies for acquiring new clients; expertly assessed export readiness of clients, developed successful intern program to aid in increasing office efficiency, records maintenance, project performance, data input, report generation and prioritizing/disseminating of important incoming information. Gained expertise in use of multiple operations systems/software, including groupware, processing software, client management software and National Trade Data Base to organize/document/prepare reports assessing program successes as well as potential problems.

Successfully supported Personal Contractor Services Coordinator/Intern Coordinator for the Trade Specialist and organized/evaluated Personal Contractor program, including identifying various problems and providing well-conceived remediation. Steered work performance of 20+ interns and contractors, including designing workflow and time-line requirements; also

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developed database to analyze compiled/organized data for review of effectiveness/efficiency of program.

Utilized insight and creativity to develop more effective methodologies for measuring export activities of Southern California and Arizona Export Assistance Centers and diligently implemented/managed High Lights and PSC Programs for U.S. Department of Commerce Western Region.

February 1994 February 1996

Quilt in a Day

San Marcos, CA

Hours per Week: 40+

Salary: $36,600 annually

Supervisor: Eleanor Burns Phone: 760.591.0929 May Contact

Marketing and Sales Director

Held crucial responsibilities for designing national sales program that drove Quilt in a Day to industry leadership. Skillfully analyzed trends, directed re-formatting of marketing materials and designed crucial strategies, including marketing plan, to appeal to prospective clients and target new as well as existing distribution channels. Successful targeting of precise distribution channels resulted in 30% sales increase. Additional responsibilities included designing/managing sales program for national sales team of 45 personnel as well as overseeing work performance to assure program effectiveness. Managed all direct mail, public relations, exhibitions and advertising programs used by national sales teams, including incorporating video production and other advertising media to attract qualified prospects to company.

Education

University of Phoenix, San Diego, CA

Masters of Business Administration; Accounting, Finance & Marketing

GPA: 3.65

Semester/Credit Hours: N/A

University of Oklahoma, Norman, OK

Bachelor of Business Administration; Communications/Advertising Major, History Minor

GPA: 3.75

Semester/Credit Hours: N/A

Richmond College, London, England

Political History Studies

GPA: 3.75

University of San Diego

Certificate in International Business

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Professional / Educational Awards and Professional Affiliations

National Team Leader for the Travel & Tourism Team

TDY Panel Reviewer

Member of the Board of Directors for the San Diego World Trade Institute

Member of Women in International Trade

Office Intern Coordinator

Ombudsmen for the Navy Special Warfare Center

Founder of Professional Networking Group

Teacher at MiraCosta College - International Business Class

Founder of Book Club

Outstanding Scholar Status at the University of Phoenix

Honor Student

President of the University of Oklahoma Advertising Club

Member of the American Marketing Association

Member of the Student Council

President of the German Club

Vice President of the German Club