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Yyyyyy x. yyyyyy
65 High Ridge Rd. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable Strategic Leader with several years of experience in operations management roles along with an exceptional background in overseeing daily operations within a variety of environments. Experienced in managing cross-functional teams, handling staff recruiting efforts, providing team training, and overseeing staff recruiting/interviewing. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.
Key Competencies
Human Resources Best Practices Staff Recruiting Interviewing Training/Coaching
Project Management Generating Reports Customer Service/Support
Process Improvement Oral/Written Communication Team Leadership Time Management
Microsoft Office Suite Attention to Detail Problem Solving Lead Generation
Professional Experience
Verizon Wireless March 1993-Present
Transition Supervisor (2014-2016)
Directed day to day operations within a fast-paced service focused environment with a concentration on increasing productivity and efficiency levels
Supervised a time of approximately 22 individuals which required providing individualized coaching and guidance in addition to handling new hire training/orientation
Designed and implemented comprehensive training programs, recruited customer service team members, monitored staff attendance, and handled staff scheduling
Played a lead role in increasing employee engagement levels in addition to supporting company functions such as kick-offs, charity events, and customer service appreciation events
Assistant Manager (2007-2014)
Acted as an Assistant Manager within 3 individual retail stores which included supervising teams of Retail Sales Representatives, Technicians, and Customer Service Associates
Monitored financial metrics, generated reports for use by executive management, implemented innovative strategies, and diffused escalated customer service situations
Utilized superior communication abilities to provide coaching to sales team members along with making suggestions related to professional growth/development
Staff Supervisor-Virtual Call Center (1999-2007)
Handled administrative and operational tasks within the organization s first virtual call center which included supervising customer service teams, providing training, and coaching new employees
Created innovative training programs for both new and existing staff members, recruited new staff members, and made operational recommendations to executive leadership
Oversaw staff scheduling, monitored team attendance, provided performance appraisals to staff members, and assisted with organizational employee events
Additional Professional Experience with Verizon (Bell Atlantic) Includes: Sales Associate (1998-1999), Retail Sales Representative (1996-1998), Senior Customer Service Specialist (1994-1996), and Specialist (1993-1994)
Education
Some College Coursework, Strayer University, Columbia, SC (2016)
Member/Secretary, Toastmaster s International
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