Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Seeking opportunity as Account Manager with Securitas Security Services USA, Inc.

High-Quality Service Delivery ~ Client Satisfaction ~ Security Operations

Training ~ Coaching ~ Project Coordination ~ Threat Management & Mitigation

         Seasoned experience in security operations including threat monitoring, public safety, fire protection, hazardous waste response, and emergency preparedness.

         Human resources and managerial skills encompass training, coaching, counseling, delegating assignments, team-building, supervision, and fostering positive morale, vital to maximizing employee retention.

         Service-oriented leader with exceptional talents in quality control and assurance, project management, program development, scheduling, cost containment, and operations leadership.

         Able to contribute extensive military and security background toward ensuring a safe environment free of threats to reduce liability and protect client assets.

         Outstanding blend of planning, organizational, customer service, and report writing skills.

         Possess an active Department of Defense Top Secret / SCI Security Clearance.

Teleperformance, Augusta, Georgia, 2016 to Present

Site Supervisor

         Train, supervise, and mentor nine security officers in providing first-rate services to 1,000+ call center agents and their clients to result in zero incidents.

         Brief each officer in job site s posting orders including guidelines for emergency scenarios such as fire alarms, bomb threats and hazardous waste clean-ups, as well as wand procedures with metal detector.

         Instruct officers in broad range if security topics from use of Securitas Vision 2.0 technology to rendering first aid in medical crises.

         Verify accuracy of payroll time sheets in order to control costs and ensure adherence to labor budget.

Charlie Norwood VA Medical Center, Augusta, Georgia, 2015 to 2016

Vocational Rehabilitation Assistant

         Empowered veterans to rejoin workforce by assisting with resume preparation, guiding participants in vocational and educational opportunities, and coaching individuals in computer/software use and online job application process.

         Played an integral role in steering transition of Therapeutic and Support Employment Services from traditional clinic-centered program to employment-centered program, ahead of forecasted timeline.

         Solicited guest speakers from agencies such as Augusta Warrior Project, Veterans Affairs Human Resource Office, Georgia Department of Labor Employment Services, and Augusta University to inform veterans of available resources.

         Completed training in HIPAA compliance, Veteran Affairs privacy laws, and information security awareness to ensure rigorous adherence to regulatory requirements.

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Securitas Security Services USA Inc., Augusta, GA, 2016

Night Manager

         Provided critical leadership to 65 security officers deployed to Augusta National s Golf Club in support of 2016 Masters Golf Tournament.

         Achieved zero incidents by ensuring officers were property equipped and conducting comprehensive security sweeps of golf course multiple times during night shift to safeguard property from threats and intruders.

         Monitored and enforced constant compliance with professional standards of conduct.

         Meticulously performed administrative functions such as time-keeping, inventory control, reporting, and audits.

First Baptist Church of Keysville, Inc., Hephzibah, GA, 2010 to Present

Outreach Ministry Coordinator

         Establish and maintain master calendar of all church events, meetings and activities, and provide regular reports to Parish Council detailing expenses, attendance, and project deliverables.

United States Army, Fort Gordon, GA, 2002 to 2006

Senior Enlisted Advisor

         Continuously evaluated training, professional development, and mental health needs for enlisted personnel, and orchestrated initiatives to meet or exceed identified needs.

         Spearheaded quality assurance and quality control for construction projects valued at $22M+, and interfaced with project managers and superintendents to accomplish milestones in alignment with safety, schedule, scope, and budgetary requirements.

         Collaboratively established mobile military police headquarters in community housing area to successfully slash crime by 65%.

         Systematically assessed project s preliminary scope, design, schedules, and estimates to determine and optimize constructability and accuracy.

         Restructured barracks space for soldiers from conceptual design through project completion to markedly elevate safety, quality, and financial results.

         Provided direct leadership to 450 personnel and refocused security training program to significantly improve unit s operational readiness.

         Provided counseling and support to soldiers and family members as applicable, and generated reports and records for each soldier to document issues, progress, and development.

Master of Arts, Practical Ministry, Erskine Theological Seminary, Due West, SC, 2010

Bachelor of Science, Psychology, magna cum laude, Troy University, Augusta, GA, 2006

Certificate, Information Security Management, Department of the Army

Certified Instructor, Department of the Army

Certified Small Group Leader, Department of the Army

Field Recruiter Diploma, Department of the Army

Leadership Diplomas (5), Department of the Army