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Yyyyyy x. yyyyyy

- 31-19 Newtown Ave. Suite 500 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *







(HR Department

Name of Compaxxxxxx/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if axxxxxx)



Dear Hiring Manager,


        In response to a job vacancy posting for the position of ________________, I am pleased to formalize and tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my master s degree in Information Systems Management with more than 21 years providing high-performance customer service, project management, and IT solutions management in the ITC industry. I am currently with Exodus Networks based in Long Island City, XXXXXX as its Chief Technology Officer. Prior to this, I was with NPA Computers in Xxxxxx City as its Information Technology Lead following a tenure at ESP Computers as Sr. Network Systems Administrator. For more details, please take a moment to go through my resum .


In leveraging my managerial and administrative competencies in the ITC industries, I bring to the table my personal strengths that include a passion for achieving business objectives through sustainable people-centric, efficiency-focused and results-driven leadership excellence. In addition, I also offer my interpersonal communication skills that help build productive working relationships with clients, senior management, stakeholders, and industry professionals that create a harmonious and collaborative work environment in achieving shared commitments.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.







Attachment: Resum


Yyyyyy x. yyyyyy

- 31-19 Newtown Ave. Suite 500 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


IT Manager (Banking)

Qualifications Profile


    Self-assured, dynamic, and results-driven management professional with more than 21 years providing high-performance customer service, project management, and IT business operations management in the ITC industry.

    Proven dedication to process efficiencies in delivering outstanding customer service quality that create cost and quality advantages in highly competitive markets.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

IT Operations Management

    Strategic IT Planning & Execution

    Total Quality Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Disaster Recovery Administration

    Data/Network Center Management

Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Project Budget Management

    Systems Install & Divestment

    Systems Configuration, Conversion, Migration & Integration

    Stress & User Acceptance Testing

    Post Project Support & Review

    Team Supervision & Training


    Apps: Exchange 2003/2007, Citrix Client & Server, Windows Terminal Server, IIS Server, & Backupexec Suite

    OS: MS Windows 2003/2008 server, Windows XP Pro/7

    Network Protocols: LAN/WAN, VPN, TCP/IP, WINS, DNS, NAT, & DHCP

    Hardware: 3Com/Linksys Hubs & Switches, HP/DELL/IBM Servers, RAID, & SCSI Controllers.


Professional Experience


Exodus Networks Long Island City, XXXXXX Chief Technology Officer 2007 Present

Ÿ Provide strategic direction and leadership in steering enterprise-wide IT operations that empower business to build and maintain process efficiencies, cost, and service quality advantages in highly competitive telecommunication markets.

Ÿ Oversee IT governance, coordinating the development and execution of the technology roadmap, ensuring alignment with corporate business objectives and strategies, and optimizing computing and network infrastructure resources to achieve acceptable ROI on capitalized IT projects.


NPA Computers Inc. Xxxxxx City, XXXXXX Information Technology Lead 1997 2006

Ÿ Provided IT operations management for network systems installation, IT systems maintenance, consultancy, and disaster recovery management compaxxxxxx with clients in the government and Fortune 500 across several industries in finance, telecoms, manufacturing, retail, medical and education.

Ÿ Oversaw computing resource acquisition, deployment and maintenance, building a solid IT team that provided exceptional client service in managing contracted IT projects, SLA administration, computing resource management, internal and client change management, and business consulting.

Ÿ Oversaw completion of various contracts with local and state government and multinational companies that grossed over $15M, promoting the compaxxxxxx as a leading bidder for exclusive IT contracts in the Xxxxxx region.


ESP Computers Xxxxxx, XXXXXX Sr. Network Systems Administrator 1995 1997

Ÿ Served as IT consultant at Republic National Bank for a leading IT consulting firm specializing in Network Support and performance management.

Ÿ Coordinated all network administrative tasks and projects involving equipment build out, network monitoring, and maintenance of routers, switches, and related network connectivity devices.

Ÿ Provided technical guidance for Level I and Level II support specialists, serving as liaison with internal departments and project management teams to provide technical support, research, resolution, and follow-up for complex network administration and project issues.


Major Projects & Contracts


Health and Hospital Corp. Contract: Government, 2 years, Network & Systems Support

Managed LAN/WAN infrastructure support, storage area network (SAN) support, network administration, (performance optimization, and bandwidth shaping), and hardware field service involving 24x7 on-site warranty support for over 1000 desktops, peripherals, and 200 servers.




Yyyyyy x. yyyyyy

- 31-19 Newtown Ave. Suite 500 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Major Projects & Contracts (continued)


Xxxxxx City Human Resources Administration: Government, 2 years, Hardware/Network Support

Provided 24x7 field service and warranty support involving on-site repair and preventative maintenance of over 10,000 desktops, peripherals, and 900 servers


Xxxxxx State Courts: Government, 2 years, Network & Systems Support

Managed LAN/WAN infrastructure support, storage area network (SAN) support, network administration (monitoring, optimization, and bandwidth shaping), and hardware support involving preventive maintenance and 24x7 on-site warranty support for over 2,500 desktops, peripherals, and 200 servers.


Xxxxxx Metropolitan Transit Authority: Government, 2 years, Hardware Support

Oversaw on-site repair and preventive maintenance of over 2,500 desktops and peripherals, 200 servers, and executing 24x7 on-site warranty support.


Xxxxxx City Department of Finance: Government, 2 years, Systems &Network Support

Provided LAN/WAN infrastructure support, network administration (optimization, prioritization, & bandwidth shaping), storage area network (SAN) support, network, and hardware support involving 24x7 on-site warranty support and preventive maintenance of over 5,000 desktops, peripherals, and 350 servers,


Salvatore Ferragamo and Donna Karan: Fashion/Retail, 2 months, Hardware Rollout

Managed implementation and roll-out Point-of-Sale System to over 400 retail stores nationwide.


Xxxxxx University (XXXXXXU) Hospital and Mt. Sinai Hospital: Healthcare, 4 months, Systems Upgrade

Implemented Y2K patches that upgraded applications in 300 Servers and 7,000 PCs.


Morgan Stanley / Dean Witter: Finance, 1 month, Systems Upgrade

Migrated Windows 2000 to 30 Windows NT servers and upgraded 1000 PCs from Windows 98 to Windows 2000.


Xxxxxx Stock Exchange: Finance, 2 months, Hardware Upgrade

Managed H/W upgrade supporting 2000 traders, replacing legacy mainframe terminals with Personal Computers.


Education & Credentials


    M.S. in Information Systems Management, XXXXXX UNIVERSITY Xxxxxx, XXXXXX

    B.S. in Information Systems Management, CITY UNIVERSITY OF XXXXXX Xxxxxx, XXXXXX


Professional Training & Certifications

    A+, CNA, MCSE, HP/COMPAQ, DELL, PMP (In-Progress)


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