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- 2537 Lexington Oak Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * firstname.lastname@example.org
Program Manager ▪ Office Manager/Assistant Manager
Self-assured, dynamic, and results-driven professional with more than 14 years providing high-performance office administration, project support, and customer service in public schools, real estate, insurance, HR consultancy, and manufacturing sectors.
- Proven dedication to process efficiencies in office administration and project/program management that facilitate decision makers in implementing strategies, policies, and plans in growing the business.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Exceptional people management and interpersonal communication skills that inspire across diverse ethnicities.
Retail Sales Management
Customer Service Management
Relationship Management (Clients, Stakeholders, & Suppliers)
Concurrent Program Administration
Fiscal & Budget Administration
Policies & Regulatory Compliance
Staff Supervision & Training
Office & Staff Administration
Records & Document Management
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook
Internet: Email/Webmail, Web Research, & Social Networking
Serve as Assistant Regional Manager providing administrative and operational support, processing high volume documents, inter-office correspondences, and project reports, meeting time-sensitive deadlines, conducting research in support of projects, and assisting senior management in analyzing and evaluating project data.
Liaise with clients and suppliers in administering special projects or addressing inquiries.
Periodically review administrative policies and procedures to identify areas for improving office efficiency, modifying as needed to accommodate operational changes.
Maintain confidential documents and cases, developing efficient filing system for quick retrieval, while monitoring accounts payables to ensure timely settlement and posting to monthly accounting spreadsheets.
Provide HR support in staff recruitment and development, training office staff in completing daily administrative routines and meeting management expectations.
Oversee project administration, assisting in resource allocation, summarizing project briefs o senior management and project stakeholders, and coordinating multiple critical elements across departments to assist the PM in completing project deliverables on time and within budgets.
Leveraged communication skills in creating inter-office documents, while interacting with various department heads and offices in notifying directives, addressing issues and inquiries, and sending messages from senior management.
Gathered and analyzed operational and project data as assigned, conducting research, consolidating materials, and preparing management presentations using MS PowerPoint.
Provided clerical and administrative support in ensuring smooth office operations that facilitate decision making and strategy implementation in growing the business.
Supervised staff in managing property leasing operations, assisting junior staff and training employees on company policies and procedures.
Verified and reviewed applicants for approval, preparing lease contracts, explaining provisions and obligations to applicants, and ensuring compliances with Federal Fair Housing requirements and court adjudications as needed.
Hillsbornuglz Public Schools Valrico, XXXXXX Language Arts Educator Aug 2005 Jun 2006
Progressive Insurance Riverview, XXXXXX Customer Service Representative Sep 2002 Aug 2005
Education & Credentials
Bachelors of Arts, COLLEGE OF THE HOLY CROSS Worcester, MA (1989)
Professional Training & Certifications
Xxxxxx Community College Tampa, XXXXXX
Certificate of Completion (2014) | Certified as EKG Technician (2015) | Certificate Basic Life Support (BLS) (2015)
Volunteer: Charity work in Local Church
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