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Yyyyyy x. yyyyyy

- 2537 Lexington Oak Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Program Manager ▪ Office Manager/Assistant Manager

Qualifications Profile


    Self-assured, dynamic, and results-driven professional with more than 14 years providing high-performance office administration, project support, and customer service in public schools, real estate, insurance, HR consultancy, and manufacturing sectors.

-    Proven dedication to process efficiencies in office administration and project/program management that facilitate decision makers in implementing strategies, policies, and plans in growing the business.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Exceptional people management and interpersonal communication skills that inspire across diverse ethnicities.


Key Expertise

    Retail Sales Management

    Customer Service Management

    Process/Workxxxxxxow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Concurrent Program Administration

    Fiscal & Budget Administration

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management


    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook

    Internet: Email/Webmail, Web Research, & Social Networking


Professional Experience


MTS, Inc. Executive Assistant Apr 2009 Present

    Serve as Assistant Regional Manager providing administrative and operational support, processing high volume documents, inter-office correspondences, and project reports, meeting time-sensitive deadlines, conducting research in support of projects, and assisting senior management in analyzing and evaluating project data.

    Liaise with clients and suppliers in administering special projects or addressing inquiries.

    Periodically review administrative policies and procedures to identify areas for improving office efficiency, modifying as needed to accommodate operational changes.

    Maintain confidential documents and cases, developing efficient filing system for quick retrieval, while monitoring accounts payables to ensure timely settlement and posting to monthly accounting spreadsheets.

    Provide HR support in staff recruitment and development, training office staff in completing daily administrative routines and meeting management expectations.

    Oversee project administration, assisting in resource allocation, summarizing project briefs o senior management and project stakeholders, and coordinating multiple critical elements across departments to assist the PM in completing project deliverables on time and within budgets.


Kelly Services, Inc. Office Assistant Jul 2007 Apr 2009

    Leveraged communication skills in creating inter-office documents, while interacting with various department heads and offices in notifying directives, addressing issues and inquiries, and sending messages from senior management.

    Gathered and analyzed operational and project data as assigned, conducting research, consolidating materials, and preparing management presentations using MS PowerPoint.

    Provided clerical and administrative support in ensuring smooth office operations that facilitate decision making and strategy implementation in growing the business.


WRMC (dba Lake Kat/zy Apartments) Tampa, XXXXXX Assistant Manager Jul 2006 Jul 2007

    Supervised staff in managing property leasing operations, assisting junior staff and training employees on company policies and procedures.

    Verified and reviewed applicants for approval, preparing lease contracts, explaining provisions and obligations to applicants, and ensuring compliances with Federal Fair Housing requirements and court adjudications as needed.


Hillsbornuglz Public Schools Valrico, XXXXXX Language Arts Educator Aug 2005 Jun 2006

Progressive Insurance Riverview, XXXXXX Customer Service Representative Sep 2002 Aug 2005


Education & Credentials


    Bachelors of Arts, COLLEGE OF THE HOLY CROSS Worcester, MA (1989)

Professional Training & Certifications

Xxxxxx Community College Tampa, XXXXXX

    Certificate of Completion (2014) | Certified as EKG Technician (2015) | Certificate Basic Life Support (BLS) (2015)

Community Involvement

    Volunteer: Charity work in Local Church

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