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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

abc@xyz.com

 

Technical Support Specialist

 

Profile of Qualifications

 

  • Self-motivated IT Professional regarded for the ability to provide technical support in fast paced environments.
  • Proven track record of steering IT projects to an on time completion.
  • Demonstrated ability to gather IT requirements and develop individualized software solutions.
  • Possesses strong knowledge of software development, network administration and PC hardware.
  • Linguistic fluency in Spanish and English.

 

Technical Expertise

 

  • Operating Systems - Windows XP, 7, 8, 10, NT, Mac OS X , Solaris, Linux-based OS
  • Programming: Visual Studio, Eclipse, Visual Basic, Bourne, Pearl, C shell, C, C++, C#
  • Microsoft Office Suites - 2003/2007/2010/2013
  • Microsoft Exchange (NT, 2002, 2008), Active directory, VMWARE, Virtual Box
  • Antivirus and firewall, routers, switches, multi-layer switches, network configuration.
  • Optical Systems, Servo Systems, VME subsystems, Laser Systems, Low level IO sub-systems.

 

Professional Synopsis

 

Independent Computer Repair Technician 2013-Present

  • Leverage strong IT background to successfully provide top notch support.
  • Strategically evaluate and troubleshoot technical issues.
  • Fulfill proprietary role ensuring accuracy throughout scheduling, parts inventory and payment processing.
  • Provide excellent customer service, key to ensuring satisfaction and retention.

 

Photon Dynamics Inc. San Jose, CA 1996-2012

Senior System Engineer

  • Assumed critical project management and engineering position.
  • Heavily involved in all phases of IT project lifecycle, including scope development, debugging, testing and integration.
  • Strategically identified client needs and developed individualized software solutions to ensure satisfaction.
  • Conducted thorough training while simultaneously providing end user technical support.

 

Photon Dynamics Inc. San Jose, CA 1994-1996

System Support Manager

  • Demonstrated strong technical and leadership abilities while overseeing 20 staff members, as well as field service installation of new systems and test equipment.
  • Provided global IT support; focused heavily on simplifying complex technical concepts.

 

Previous Positions:

Photon Dynamics Inc. San Jose, C 1992-1994

Manufacturing and Final Test Manager

 

Nanometrics Inc. Sunnyvale, CA 1986-1992

Senior System Engineer 1990-1992

Technical Support Engineer 1988-1990

Manufacturing Supervisor, Large Optical Systems 1987-1988

Manufacturing Lead Technician, Large Optical Systems 1986-1987

Education

 

Bachelor Degree in Computer Science, National University, San Jose, CA; 1992

Associate Degree in Electronics Engineering Technology, San Juan City College, San Juan, Puerto Rico; 1982

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