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Technical Support Specialist
Profile of Qualifications
- Self-motivated IT Professional regarded for the ability to provide technical support in fast paced environments.
- Proven track record of steering IT projects to an on time completion.
- Demonstrated ability to gather IT requirements and develop individualized software solutions.
- Possesses strong knowledge of software development, network administration and PC hardware.
- Linguistic fluency in Spanish and English.
Technical Expertise
- Operating Systems - Windows XP, 7, 8, 10, NT, Mac OS X , Solaris, Linux-based OS
- Programming: Visual Studio, Eclipse, Visual Basic, Bourne, Pearl, C shell, C, C++, C#
- Microsoft Office Suites - 2003/2007/2010/2013
- Microsoft Exchange (NT, 2002, 2008), Active directory, VMWARE, Virtual Box
- Antivirus and firewall, routers, switches, multi-layer switches, network configuration.
- Optical Systems, Servo Systems, VME subsystems, Laser Systems, Low level IO sub-systems.
Professional Synopsis
Independent Computer Repair Technician 2013-Present
- Leverage strong IT background to successfully provide top notch support.
- Strategically evaluate and troubleshoot technical issues.
- Fulfill proprietary role ensuring accuracy throughout scheduling, parts inventory and payment processing.
- Provide excellent customer service, key to ensuring satisfaction and retention.
Photon Dynamics Inc. San Jose, CA 1996-2012
Senior System Engineer
- Assumed critical project management and engineering position.
- Heavily involved in all phases of IT project lifecycle, including scope development, debugging, testing and integration.
- Strategically identified client needs and developed individualized software solutions to ensure satisfaction.
- Conducted thorough training while simultaneously providing end user technical support.
Photon Dynamics Inc. San Jose, CA 1994-1996
System Support Manager
- Demonstrated strong technical and leadership abilities while overseeing 20 staff members, as well as field service installation of new systems and test equipment.
- Provided global IT support; focused heavily on simplifying complex technical concepts.
Previous Positions:
Photon Dynamics Inc. San Jose, C 1992-1994
Manufacturing and Final Test Manager
Nanometrics Inc. Sunnyvale, CA 1986-1992
Senior System Engineer 1990-1992
Technical Support Engineer 1988-1990
Manufacturing Supervisor, Large Optical Systems 1987-1988
Manufacturing Lead Technician, Large Optical Systems 1986-1987
Education
Bachelor Degree in Computer Science, National University, San Jose, CA; 1992
Associate Degree in Electronics Engineering Technology, San Juan City College, San Juan, Puerto Rico; 1982
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