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Yyyyyy x. yyyyyy

52 Monticello Ave., Newark, NJ xxx-xxx-xxxx


Driven, focused, and knowledgeable Strategic Leader with 15+ years of experience in high-stress environments in addition to a strong background within a variety of industries. Experienced in increasing client engagement, designing comprehensive strategies focused on increasing productivity, and performing user acceptance testing. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Process Management Software System Implementation Process Improvement Client Success

User Acceptance Testing Project Management Quality Assurance Testing HRIS Systems

Workflow Development Data Mapping/Conversions Product Management Process improvement


Professional Experience

Prudential Health and Wellness, Newark, NJ July 2008-Present

Process Management Specialist (2013-2017)

Business Analyst (2008-2013)

  • Direct day to day administrative operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
  • Successfully streamlined logistics within the health and wellness division with a concentration on maintaining compliance with HIPAA and other regulatory requirements
  • Maintain an expert level knowledge of all SDLC phases, support an internal electronic medical records system, and implement program logistics
  • Complete user acceptance testing for integrated systems, identify system functionality, document system business requirements, and lead cross-functional teams
  • Support process management functions which includes creating test case scenarios, overseeing quality assurance testing, and facilitating requirements gathering sessions


SiteAcuity, Summit, NJ September 2007-July 2008

Project Manager/Business Analyst/Client Services Analyst

  • Oversaw project management and analytical functions within the organization which included identifying project requirements and developing project workflows/timelines
  • Worked with individuals within the Center of Excellence and Subject Matter Experts during the completion of HRIS projects along with devising testing strategies and plans
  • Utilized superior communication and interpersonal abilities to maintain positive rapport with vendors along with providing guidance to executive team members
  • Completed data mapping and conversions along with integration testing and parallel processing for both new and upgraded information systems


Additional Professional Experience Includes: HR Information Analyst/Systems Specialist, Merck & Co. Inc. (2000-2006) and Help Desk Analyst, Dendrite International (1998-2000)



Master of Science, Information Systems, Steven s Institute of Technology

Bachelor of Science, International Marketing, Baruch College


Current PMI Certified Professional

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