Multi-Unit Operations ￨ Labor Market Analysis ￨ Workforce Planning ￨ Program / Policy Evaluation ￨ Labor Laws

Workforce Management ￨ Consulting ￨ Employee Relations ￨ Strategic Analysis / Planning ￨ Team Building / Training

Recruitment Processes ￨ Budget Control ￨ P&L ￨ Vendor Sourcing ￨ Negotiation ￨ Risk Management ￨ Conflict Resolution

• Dynamic, Entrepreneurial Leader who makes decisions to reflect positively on business efficiency, corporate well-being, and employee satisfaction in alignment with client needs, including leading quality recruitment to encourage diversity, low turnover, and company loyalty, and designing solutions to produce winning outcomes.
• Ambitious Self-Starter who maintains knowledge of industry trends to address workforce design, and aligns awareness of cultural, economic, and social matters to deliver corporate strategies to maximize performance.
• Excellent Communicator who develops synergistic relationships with executives, decision-makers, cross-functional teams, vendors, and employees, and who leads staff by example and with integrity while defining strategies for boosting performance and building client relations to optimize results, morale, and retention.

Workforce Consultant

  Capitalize on the opportunity to develop and enhance enterprise workforce analytics capabilities, including using data-driven insights to make recommendations; evaluate workforce programs, policies, or practices; and improve workforce-related decisions, as well as analyzing complex challenges to develop critical client solutions.

  Direct recruitment processes, including optimizing workforce via scheduling and OT and idle time management.

  Ensure compliance with federal, state, and local laws regarding employee rights and employee responsibilities (e.g. ADA, FMLA, unemployment), along with effectively confirming and managing legality of the workforce.

  Led recruitment processes for mass hiring.

  Successfully trained and developed the workforce.

  Created effective hiring profiles and key hiring processes.

  Actively protected client companies from co-employment risk.

Director of Retail Operations & Development

  Strategically steered retail operations and development initiatives while aggressively marketing a new upscale express carwash concept and providing B2C / B2B services on the basis of a profitable four-point marketing plan.

  Developed a complete operations model while creating a customer experience blueprint to achieve objectives.

  Spearheaded grand opening operations, including directing all pre-opening activities (i.e. site selection, construction, vendor relations, negotiations, purchasing, staff recruitment, training, marketing, promotions).

  Cost-effectively managed profit / loss and operating responsibilities for all locations, including handling budgeting, expense control, month-end reporting, multi-unit analysis, and expense control to meet key goals.

  Developed and achieved sales forecasts, projected and analyzed production and revenues, and ensured the ability to inform decision-making of corporate executives while managing Human Resources for 60+ employees.

  Reduced total maintenance expenses by 27%.

  Reduced cost of chemicals per application by 40%.

  Lowered overall costs by 15% and raised revenue to 20%.

  Grew entrepreneurial start-up to achieve $7 million in sales.

  Co-designed sales of car wash packages and loyalty products.

  Led dramatic turnaround in net revenue from 100% loss to 400% gain.

  Drove revenue growth, financial management, and operational excellence.

  Planned and directed grand opening of nine high-volume stores within Xxxxxx.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

General Manager

  Utilized broad scope of industry knowledge toward managing high-volume flagship store operations, including recruiting, training, mentoring, and managing a team of 75 staff to achieve sales goals and reduce expenses.

  Conceptualized, developed, and implemented corporate programs in sales, merchandising, and key shipping.

  Collaborated with district management teams to resolve Human Resources issues for higher-level employees.

  Set standards for impeccable customer services, including effectively training staff to excel within a critical area.

  Directed required workers compensation, unemployment challenges, payroll concerns, and customer inquiries.

  Improved customer services scores and executed critical merchandising.

  Drove comparable store sales trend by 10%+ through focusing on in-stock SKUs.

  Improved career-long reputation as a hands-on manager skilled in team building.

  Targeted and achieved weekly Voice of the Customer metrics goal of 9+ / 10 rating.

  Earned highest customer service score in Houston market - #2 region and #5 in company.

  Achieved highest increase in ATV Houston market, driving average ticket from $47 to $57.

Territory Sales & Service Manager

  Maximized bottom-line performance toward designing and developing strategic sales / marketing programs.

  Grew territory sales by directing merchandisers in implementing profit-generating programs, along with effectively developing relationships with major retailers in Arizona, California, Georgia, Nevada, and Xxxxxx.

  Delivered product and merchandising training of sales associates and merchandisers, including analyzing product, marketing, and competitive data, as well as generating reports to management to boost core operations.

  Promoted brands while providing product / merchandising training for sales associates and / or merchandisers.

  Contributed sharp analytical abilities toward evaluating high-volume product, marketing, and competitive data.

  Delivered high-level presentations to retail teams to promote brands.

  Recognized by management for ahead-of-schedule project completion.

  Successfully ensured product visibility by developing high-impact plan-o-grams.

  Cited by management as a sales and service leader for the department store group.

  Led managers for a #1 in sales territory change in trend from $36 million to $40 million.

  Honored with Employee Award for Merchandising Excellence for two consecutive years.

  Achieved significant cost savings by developing more accurate expense reporting procedures.

Logistics Manager ￨ Assistant Store Director

  Played a vital role in directing high-volume logistics processes, including reviewing processes, freight flow and replenishment, transition, productivity results, and backroom inventory management in alignment with all goals.

  Led targeted decision-making among a results-focused 75+ member staff, including recruiting, training, and mentoring store associates while ensuring key employee compliance with corporate policies and procedures.

  Developed mutually beneficial relationships with vendors, merchants, and customers per company objectives.

  Directed price accuracy, sales execution, payroll, and accounts payable / receivable, as well as customer service.

  Recognized as a leader in labor productivity.

  Generated profits of a high-volume discount store.

  Led the set-up and grand opening for two new stores.

  Personally achieved the highest carton count in the Southwest.

  Drove largest change in trends for the Sporting Goods Department.

  Increased store snack business from #19 rank to #5 rank, changing trend by 35% in one year.

Bachelor of Arts in History (Minor in Geology) Sam Houston State University, Huntsville, XXXXXX

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in Multi-Unit Operations, Labor Market Analysis, Workforce Planning, Consulting, Workforce Management, Recruitment Processes, Program / Policy Evaluations, and Employee Relations. I am also well-versed in Team Building / Training, Strategic Analysis / Planning, Labor Laws, Legal / Regulatory Compliance, Risk Management, Budget Control, Forecasting, Profit / Loss, Vendor Sourcing, Negotiations, and Conflict Resolution, among other areas.

Currently, as a Workforce Consultant for Randstad, I expertly develop and enhance enterprise workforce analytics capabilities, including using data-driven insights to make recommendations; evaluate workforce programs, policies, or practices; and improve workforce-related decisions, as well as analyzing complex challenges to develop critical client solutions. Within this role, I direct recruitment processes, including optimizing workforce via scheduling and OT and idle time management. I also ensure compliance with federal, state, and local laws regarding employee rights and employee responsibilities (e.g. ADA, FMLA, unemployment), along with confirming and managing workforce legality.

A sampling of my achievements include:

  Leading recruitment processes for mass hiring.

  Successfully training and developing the workforce.

  Creating effective hiring profiles and key hiring processes.

  Actively protecting client companies from co-employment risk.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy