• Recent WSET Level 2 Award Graduate who offers a background in IT, Operations, and Communications Leadership and seeks to transition to a rewarding role within a wine retailer, tasting room, and / or distributor.
• Versatile, Solutions-Focused Leader who can guide and coach teams to meet clients or customers needs.
• Dynamic Top Performer who makes decisions to reflect positively on business well-being in alignment with a company s vision, value, and goals, and can seamlessly liaise among all levels of professionals to attain objectives.
• Ambitious Self-Starter who exhibits sharp analytical abilities and superior attention-to-detail to achieve operational initiatives within fast-paced, detail-oriented, and deadline-driven environments and works to resolve core challenges.

Level 2 Award Wines & Spirits (QCF) (Accreditation 600 / 1508 / 1) Wine & Spirit Education Trust (WSET)

Food & Wine Pairing ￨ Level 2 Systematic Approach to Tasting Wine

Sparkling Wines ￨ Sweet Wines & Fortified Wines ￨ Spirits & Liquors ￨ Label Terminology

Key White Grape Varieties ￨ Key Black Grape Varieties ￨ Wine-Producing Regions of the World

Additional Education & Professional Training

M.A., Information Management Technology Webster University

B.A., Management Information Systems Gannon University

Senior / Executive Leadership ￨ Scheduling / Coordination ￨ Data / Telecommunications Systems Support

Staff Training ￨ Training / Education Development ￨ Student Evaluation ￨ Classroom Management / Instruction

Microsoft Windows XP / 7 ￨ Mac OSX / iOS ￨ Microsoft Office ￨ Cisco Routers / Switches

Multi-Channel Radio Systems ￨ Single / Multi-Channel Satellite Systems ￨ Encryption Devices

IT Operations Manager (2012 Present)

  Utilize broad scope of industry knowledge and dynamic technical acumen toward directing global IT and telecommunications facility operations, including coaching and mentoring a top-performing team of 25+ network and IT professionals while ensuring optimal operational status of a highly secure enterprise network in six locations.

  Achieve consistent 98%+ availability of information systems through expert guidance of team members in systems troubleshooting, security, and fine-tuning, and implement, configure, and update security procedures and protocols.

  Increase timeliness and accuracy of reporting by leading development and implementation of various new processes.

Chief Operations Officer (COO) (2008 2011)

  Capitalized on the opportunity to direct installation, administration, and support of multimillion-dollar IT infrastructure servicing 3,000+ users, including directing a team of 45+ in performing systems support and troubleshooting, as well as monitoring large inventories in $7+ million in communications and network technologies.

  Drove significant enhancements to critical information systems, including publishing training materials to prepare new hires, along with scheduling, allocating, and preparing staff and materials for global operational deployments.

Communications / IT Leadership Trainee (2006 2008)

  Strategically steered a team of 4 instructors in directing training sessions in communications and IT leadership to management trainees, including leading courses in tactical communications systems installation and administration.

  Championed revitalization of training programs / materials to provide state-of-the-art network administration training.

  Recognized for job excellence with commendation from senior leadership for resourcefully mentoring 80+ trainees.

IT / Telecommunications Manager (2003 2006)

  Applied strong leadership talents toward directing a results-focused multidisciplinary team of 180+ in administration and operational functions to provide reliable communications services to 3,000+ customers, including maintaining communications infrastructure at 98% reliability while managing repairs for $27+ million in vehicles and equipment.

Chief Technology Officer (CTO) (2001 2003)

  Played a vital role in managing sophisticated communications systems, including advising senior-level leadership on effective systems equipment operations while managing $8+ million in inventory and supervising a 10-member team.

Excellent Professional References Provided Upon Request

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

As a recent graduate of the Wine & Spirit Education Trust s (WSET) Level 2 Award Wine & Spirits (QCF), I am eager to attain a rewarding role where I can utilize my comprehensive training to meet or exceed your company s objectives.

I have completed details-focused training in White Grape Varieties, Key Black Grape Varieties, Wine-Producing Regions of the World, Sparkling Wines, Sweet Wines & Fortified Wines, Spirits & Liquors, Label Terminology, and Food & Wine Pairing, among other areas.

To complement my background, please note that I attained an M.A. in Information Management Technology from Webster University and a B.A. in Management Information Systems from Gannon University.

I can also offer cross-functional IT, Operations, and Communications leadership experience with the United States Navy. For example, my current role as IT Operations Manager has provided me with the opportunity to showcase my talent in directing globally based operations, including coaching and mentoring a team of 25+ professionals while continually optimizing services delivery, guiding staff in proactively troubleshooting and / or resolving issues, and implementing comprehensive procedures and protocols to drive operations success and concurrent growth within a fast-paced, deadline-oriented environment. [ Suggestion! Address Here Any ADDITIONAL Qualifications / Achievements Relevant to the Job Posting Per Your Discretion]. As this is just a sampling of my job history, please refer to my enclosed resume for additional information.

I look forward to speaking with you personally, as I believe the sum of these aforementioned reasons will prove me to be an incredible asset to your company. Thank you for your consideration.

Sincerely,

Yyyyyy x. yyyyyy