- 829 Regal Bluff Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

IT Technician ▪ Foreclosure Specialist

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 14 years providing high-performance customer service, foreclosure management, mortgage processing, and IT support in the financial service sector.

-    Proven dedication to process efficiencies in delivering a satisfying customer experience around company products and services while ensuring compliance with company directives, policies, standards, and regulations.

-    Detail-oriented, analytical with critical thinking to resolve technical and professional relationship issues.

    Exceptional interpersonal communication skills that help build customer and stakeholder confidence, motivating and guiding teams in meeting objectives in a fast-paced, high-growth, and diverse environment.

Key Expertise

    Operations Planning Support

    Property Foreclosure Management

    Post-Sales Service Management

    Mortgage/Loan Processing Support

    Policies & Regulatory Compliance

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Project Management

    Process/Workflow Improvement

    Records & Document Management

    Team Supervision & Training

Technical

    Apps: eDOCS, Weblog Portal, FHA Connections, & Yardi

    Productivity Tools: MS Office

    Internet: Web Research, & Online Portals (Valeri, Weblog, etc.), & SharePoint Online Collaborative Computing

Professional Experience

Foreclosures & Post Sales Management

    Monitor court-ordered evictions, collaborating with the property preservations office to enforce scheduled move outs.

    Provide aftersales services to several clients, ordering appraisals/BPO through a vendor called Proteck for all investors, excluding VA served through a Weblog VA portal.

    Create bidding instructions to investors, providing sale updates for the Federal National Mortgage Association (Fannie Mae) through the FNMA portal, FHLMC through the Freddie Mac portal, and the USDA by providing a PDP form, and to the VA through its portal Valeri.

    Monitor 3rd party loans for receipt of funds, closing 3rd party rail upon receipt.

IT Support & Business Data Management

    Verify and load court-ordered eviction documents to the EDOCS document management system.

    Leverage attention to detail in efficiently processing accurate invoices for payment through SharePoint.

    Obtain pre-foreclosure HUD extensions for FHA loans through its FHA Connections system, including post-sale extension requests through Yardi (P260).

    Provide decision support data, financial analysis, and payment history for attorneys, harnessing financial and operations database system content, marketing systems, analytics, and office productivity tools.

Staff Development

    Train and motivate new hires and junior staff in foreclosure procedures and expectations involving the whole post-sale process, while working and completing year end 1099 project.

    Advised customers on status of workout plans for loss mitigation reviews under Regulation B and X guidelines.

    Collected and processed payments on mortgages in default, and performed meticulous follow-up with customers in alternative foreclosure programs.

    Efficiently serviced default accounts for complete applications or workout plans to seamlessly transition files into underwriting for review.

    Leveraged knowledge in MSP and all foreclosure screens such as FOR1, FOR2, and FOR3 in managing defaulted accounts in litigation/bankruptcy cases that saved the company from fines while assuring all MSP codes were reflected in litigation and bankruptcy screens.

    Explored all options to prevent foreclosures, reviewing and analyzing defaulted loans in determining legal action or recommending write-offs.

    Managed defaulted cases in out-of-court mediation, updating lawyers on progress to arrive at win-win solutions, and collaborating with them in processing foreclosures, sales and bankruptcy holds.

- 829 Regal Bluff Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Reviewed and evaluated mortgages to assess loan purchase viability, conducting component review of loans with missing or incorrect Front Ratios, DTI, LTV, CLTV and HLTV figures.

    Simulated new procedures prior to implementation, entered and processed borrower s information into the computer system, and trained new hires that enabled them to work efficiently within the shortest time possible.

    Processed and submitted claims for stolen and fraudulent checks and ATM cards.

    Guided employees and managers in customer interactions and discussions to ensure satisfaction and retention while preserving positive company reputation.

    Served as escalation back-up based on diplomatic approach, tactfulness, sincerity, and resourcefulness.

Education & Credentials

    ITT TECHNICAL INSTITUTE Rancho Cordova, CA (2003)

A.A.S. in Computer Networking, 3 Honor Certificates, 2 Highest Honor Certificates

Major Courses Taken:

    Operating Systems (Memory, Process, IO, File, & Device Management)

    Introduction to Computer Programming Using Visual Basic (Algorithm, VB Syntext/Coding, & Security)

    Visual Basic & GUI Applications (Human Factors & Interface Design)

    Linux Operating Systems (Red Hat & Apache Server)

    Microsoft Desktop Operating System (Intro to Windows 200 Pro, DNS, Active Directory, & System Administration )

    Network Standards & Protocols (Design & Installation, Network Security, Maintenance)

    Microsoft Network Operating System (MS Windows Server Administration)

    WAN Technology & Application (Common Protocols, TCP/IP Internetworking & addressing, X.25 Packet Switching, Cisco IOS Management, Router Configuration, SONET & Catalyst 1900 Configuration, Static & Dynamic Routing, Virtual LAN/WAN

    Database Development (Data Modeling, RDBMS, SQL, Data Security)

    Network Development Capstone Project (Project Development Lifecycle, System Implementation & Management)

Professional Affiliations

    Coach: Little League Basketball Team (with coaching license)