Personable, Bilingual (English and Spanish) leader with a consistent, proven track record of exceeding job goals.

  Demonstrated ability to build and lead a team to maximize their individual potential and excel.

  Stellar time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with computer software.

Christian Broadcasting Network (CBN) Xxxxxx, VA Dec. 2015-Present
Partner Care Specialist (July 2016-Present)

  Demonstrate strong leadership to communicate effectively with key stakeholders over the telephone.

  Display excellent listening, verbal communication and interpersonal skills to identify the needs of callers.

  Showcase expertise with using a computer system and database to review confidential account information.

  Educate callers about company services, literature or other product requests.

  Build and maintain positive relationships with co-workers in a dynamic and fast-paced environment.

  Adhere to policies and procedures when handling all external communications.

Partner Service Representative (Dec. 2015-July 2016)

  Maintained diplomacy, tact, poise and professionalism when speaking with individuals over the telephone.

  Attempted to resolve or diffuse situations in which a person was suicidal or making violent threats.

  Responded to incoming telephone calls request for prayers, pledges or literature.

  Achieved productivity standards per established standards thereby earning a promotion.

Previously:
Retail Service Merchandiser, Acosta/Impact Xxxxxx, VA July 2015-Nov. 2015

  Built and maintained relationships with all levels of retail store personnel to provide a great guest experience.

  Completed a variety of product display resets, as well as stocking, facing and assembling of fixtures and shelves.

Pharmacy Technician, Rite Aid Xxxxxx, VA Feb. 2013-Oct. 2014

  Worked closely with a diverse team of colleagues as well as customers in a fast-paced retail pharmacy.

  Communicated effectively with key stakeholders both in person as well as over the telephone.

  Showcased stellar attention to detail skills to create prescription labels, apply them to containers and accurately and safely place medication in containers.

  Placed orders for pharmacy inventory from either the distribution center or a supplier.

Partner Service Representative, CBN Xxxxxx, VA Aug. 2004-Oct. 2011

  Demonstrated strong leadership to communicate effectively with key stakeholders over the telephone.

  Displayed excellent listening, verbal communication and interpersonal skills to identify the needs of callers.

  Showcased expertise with using a computer system and database to review confidential account information.

  Informed callers about company services, literature or other product requests.

Associate of Science (AS), Business, Community College of Rhode Island Warwick, RI

Certificate of Completion, Pharmacy Technician Course, ECPI Xxxxxx, VA

Pharmacy Technician Certification Board, Nov. 2013