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Compassionate leader with a history of overseeing the delivery of services to those with special needs.
Created systems to achieve desired results and meet agency requirements and government regulations.
Led initiatives that improved quality assurance systems and person-centered services.
Developed policies and procedures that attributed to the successful launch of organizations.
Master of Human Services, Lincoln University Lincoln University, PA; earned 2012.
Proficient with Microsoft Office and Access, as well as QuickBooks.
Strong knowledge of federal and local regulations to maintain compliance.
Program/Systems Development Team Building/Leadership Incident Management
Quality Assurance Auditing/Systems Monitoring Report Generation
Strategic Planning Compliance Policy Development
Innovative life Solutions Silver Spring, MD 2014-Present
Director of Residential Services
Reporting to the Chief Executive Officer (CEO), lead the ICF/MR and Waiver Programs for this provider of residential and habilitative services for individuals with intellectual and physical disabilities.
Communicate effectively with CEO to ensure overall compliance.
Ensure exceptional service delivery and quality of care to individuals with disabilities.
Provide leadership to the Clinical Team for new admissions, transfers and individuals discharge.
Lead management meetings at least bi-weekly and provide regular updates and/or concerns to the CEO and all department heads.
Assist in the supervision, management and training of all QIDP s and facility coordinators.
Monitor acuity packet submissions and adjustments for ICF/MR and/or waiver services.
Visit and assess onsite facilities to ensure compliance with regulatory requirements.
Help develop and implement policies and procedures.
Submit weekly status reports and assist in the completion of quarterly, annual reports to include the PPR (Provider Performance Review (PPR) and Continuous Improvement Plan (CIP).
Assist with oversight and analysis of clinical/operational budget.
Represent the organization during open houses event and seek referrals to generate new patients.
Participate in health and safety, risk management and human rights committees.
Frontline Community Services Washington, DC 2012-2014
Led programs for this non-profit organization that helps those with special needs.
Managed a team of personnel to maximize their potential, excel and exceed performance goals, including interviewing candidates for employment and hiring team members that were an ideal fit.
Communicated effectively with individuals from all walks of life, including diffusing challenging or emotional customer situations.
Developed project plans; coordinated projects; communicated changes and progress; completed projects on time and budget; and managed project team activities.
Created work flows and procedures that improved the productivity of team members.
Worked within an approved budget and developed and implemented cost-saving measures.
United Cerebral Palsy of Washington, DC and Northern Virginia Washington, DC 2007-2012
Case Manager/Incident Management Coordinator
Displayed diplomacy and tact while identifying and resolving problems as a Case Manager.
Conducted thorough investigations of incidents involving patients and employees.
Analyzed facts to develop preventative measures to avoid future occurrences of the same problem.
Provided training to staff on implementing plans and to achieve policy compliance.
Developed and ensured implementation of corrective/preventive action plans.
Master of Human Services, Lincoln University Lincoln University, PA; earned 2012
Level One Certified Investigator, Labor Relations Alternatives, Inc. Washington, DC; earned 2007
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