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Key Contributor & Effective Leader supporting large-scale projects and human resource operations in fast-paced and high-stress environments within a variety of industries. Experienced in overseeing comprehensive human resources operations, monitoring project workflow/timelines, implementing strategies, and ensuring compliance with client requirements. Equipped with a keen ability to leverage skills in project management to introduce new tools for cost/time savings and efficiency improvements.
Complex Business Analysis Project Management Resource Planning Performance Management
Staff Management/Development Human Resource Management Training Program Development
Streamlining Operations Employee Recognition Programs Strategy Development Training/Coaching
Change Management Microsoft Office Suite, AOA, Quote Pro, AS400 Bilingual, English & Spanish
Direct day to day project management operations with a concentration on increasing efficiency and productivity levels in addition to successfully achieving client requirements
Identify and document project requirements, oversee the project development lifecycle, and support QA/IT Quality Assurance groups during testing
Instrumental in processing costing change orders, updating clients on project progress, leading closeout meetings, and documenting project cost information
Facilitated large-scale projects which were centered on the implementation of human resources initiatives and required overseeing the full cycle from inception to completion
Identified project requirements, led weekly project meetings, and played a lead role in evaluating both new and modified software applications
Generated detailed project quality documentation, implemented standard operating procedures, and maintained positive relationships with internal and external clients
Managed human resources operations within a successful organization which included designing and implementing an innovative employee recognition program which resulted in increased employee engagement and productivity
Identified key result areas based on specific job functions, created detailed job descriptions, and developed a large-scale recruitment/selection program used by the talent acquisition team
Coordinated customer service and administrative tasks within a large insurance organization which included identifying customer needs and providing account support
Supported several human resource operations such as talent acquisition, hiring standard, personnel development, retention, and legal/regulatory compliance
Provided training to agents during initial set-up, training, and performance plan evaluations which required superior communication and interpersonal abilities
Recognized as the Operations/Office Manager and Hispanic Community Recruiter
Additional Professional Experience Includes: Licensed Sales Agent/Operations Manager, Insurance Plus/First Acceptance (2005-2006) and Licensed Sales Agent, Illinois Insurance Center (2002-2005)
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and operational roles with experience in implementing complex operational strategies, supporting human resource management operations, and handling large-scale operational projects. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated operational situations.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s of Business Administration in Human Resource Management from Louisiana State University.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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