- 8457 Rio Santiago Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Systems/Network Administration

Qualifications Profile

    Highly self-motivated and results-driven network technology management professional with more than 25 years providing high-performance client service, network engineering, and technical support mostly in the IT solutions and telecommunications industries.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

    Holder of a Secret Security Clearance

Key Expertise

Network Management

    Tactical & Operational Planning

    Information Assurance Management

    Network Center Management

    Service Support Administration

    Network Systems Maintenance

    Network Planning, Architecture Design, Engineering & Administration

    Unified Voice/Data & Systems Interoperability Technologies

    Network Security Management

    Relationship Management (Customers, Stakeholders, & Suppliers)

Administration

    Resource Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Multifunctional Inter-Office Coordination/Collaboration

    Productivity & Quality Improvement

    Policies, Professional Licensing & Industry Regulatory Compliance (i.e. FTC, DISA, etc.)

    Service Quality Management

Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Disaster Recovery Administration

    Agile /Scrum Methodologies

    PERT/CPM Charting

    Project Progress Documentation

    Project Budget Management

    Systems Development & Prototyping

    Systems Install, Divestment,, Configuration, Conversion, Migration & Integration

    Joint Interoperability Testing

    Risk & Issue Management

    Stress & User Acceptance Testing

    Staff/Team Supervision & Training

    Technical Documentation & Records Management

Technical

    OS/Platforms: MS Windows (all current versions),UNIX/Linux, Apache Webserver, VMWare

    Hardware: Cisco (Switches, Edge & BRouters), Redcom, Avaya gateways (Avaya G450 and G650, Media Gateway & Gatekeeper), AMERITEC & SPIRENT equipment

    Network Protocols/Admin: H.323, TCP/IP, IP subnetting, VLANs, Ethernet, routing and switching, DHCP, DNS and QoS

    Data/Voice: SIP/VoIP, G450s, G650s, CMS, AES, CM, CMM, T1 CAS and PRI, E1

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

Avaya Inc

Systems/Network Administration

    Ensure uninterrupted network, system and data availability/integrity during preventative maintenance and upgrades.

    Conduct network vulnerability assessments to evaluate against attack vectors, identify vulnerabilities, and develop remediation plans and security procedures. Maintain over $1,000,000 worth of communications equipment.

    Obtain certificates for the TLS connection to the Edge Border Controller (EBC).

    Issue regular reports delivering updates on the testing status at the JITC.

    Create diagrams and information packages for submittal to DISA prior to testing.

    Conduct Interoperability testing and Information Assurance testing for the Avaya that include AS SIP trunks 96xx and 96x1 IP phones using h.323 protocol, Voicemail, System Platform for CM6.3, and Call Center solutions.

    Provision CM6.3 from startup to trunking and call routing, call center configuration, VDNs and Vectors, and Hunt Groups, among others. Build CM using system platform templates for the DOM0, CDOM, AES, and CM

    Analyze SIP messaging using wireshark between Cisco, Avaya (Nortel), Redcom and other switches in order to achieve system interoperability.

    Provision the dial plan for the CM system including using ARS, AAR and Precedence routing tables.

    Coordinate software releases for Avaya Federal Systems and IA implementations.

    Establish & configure SIP trunk by provisioning the signaling group, trunk group, and routing.

- 8457 Rio Santiago Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Project Management

    Manage projects from concept to completion while managing outside vendor.

    Prepare the project team for testing by completing government DISA STIGs.

    Execute Nessus/Retina scans on Avaya software. Prime RedHat Linux, Windows, and VMWare systems for testing .

    Implemented and managed installation and information assurance for multiple proprietary software.

Compliance and Test Management

    Ensure organizational compliance with DISA and JITC security programs.

    Coordinate with installation engineers and ensure the Avaya systems are set up properly and ready for rigorous testing.

Relationship Management

    Work closely with Avaya software engineers providing requirement changes and then testing the finished software in a lab environment.

    Conduct real world troubleshooting with hotline calls from Avaya Department of Defense customers.

    Collaborate with developers to finalize designs based on confirmed system requirements.

    Multitask between providing information to the Avaya Federal Sales team and giving technical assistance to the engineers at the JITC lab.

    Liaise with Avaya at the Joint Interoperability Testing Center (JITC) at Fort Huachuca, XXXXXX, ensuring rapport with the government and JITC contractor employees, and collaborating with the current Avaya Communication Manager and Avaya Aura software.

    Attend pre and post testing briefings along with the customer, DISA and other Avaya personnel.

Management Technologies (ManTech)

    Conducted government certification testing on the use of the S8700 Multivantage, S8500, Definity G3R, and G3CSI; Siemens, EWSD and HiPath 4000; Nortel SL100 and 9150 Remote; Cisco VoIP

    Conducted tests in compliance with the Generic Switching Center Requirements (GSCR) and the General Requirements-815 (GR-815), as well as tests for MLPP (Multi Level Precedence and Preemption) over secure communication equipment including STU-III, STE, and wireline devices

    Provided technical support for the Joint Interoperability Test Command (JITC) in the test and evaluation of tactical and strategic VoIP, switching systems and voice compression.

    Developed network configurations, test plans, tests, and generated reports for data and switch networks, including Video Teleconference Transmission.

    Conducted call loader testing using the AMERITEC and SPIRENT equipment

    Updated configuration documentation. Conducted or assisted the INTEROP and/or JITC Task Leaders with miscellaneous DISN/DSN tasks as assigned.

    Developed concise and coherent test plans and reports, test requirements, manager s checklists, and certification letters.

AG Communication Systems

US Air Force

Education

    MBA, focused on Technology Management, UNIVERSITY OF PHOENIX Ÿ Tempe, XXXXXX (2005)

    B.S. in Mathematics, UNIVERSITY OF MARYLAND Ÿ College Park, MD (1997)

Professional Awards & Recognition

    IEEE Outstanding Engineer of the Year award (Avaya)