Yyyyyy x. yyyyyy

Versatile, results-oriented Office Manager with 20+ years of experience in operations management and office leadership roles within a variety of industries. Advanced experience in supervising staff members and managing patient satisfaction along with steadfast listening skills. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Medical Office Management Staff Management Process Improvement Business Development

Attention to Detail Community Involvement Complex Problem Solving Strategy Development

Insurance Billing Dental Regulatory Compliance HIPAA/OSHA Training/Coaching

• Direct day to day operations within a fast-paced dental office with a concentration on increasing productivity and operational efficiency levels
• Designed and implemented innovative operational procedures, oversaw appointment schedules, and assisted patients with billing and/or scheduling issues
• Handled insurance related tasks which included verifying insurance coverage, submitting claims electronically, and reviewing escalated insurance issues
• Supervised a team of approximately 8 staff members which required providing coaching/training along with ensuring that dental and/or safety compliance standards were followed
• Played a lead role in creating a grant for Medical Teams Northwest which resulted in local community members obtaining free dental care
• Supported several professional development logistics which included facilitating bi-annual meetings, recruiting speakers, and monitoring event budgets

• Coordinated office management logistics within a busy dental office which included assisting with patient care, updating patient files, and overseeing insurance billing tasks
• Implemented standard operating procedures related to infection control, OSHA safety, HIPAA regulations, inventory procedures, and laboratory procedures
• Supervised a team of 6 support staff members, created a comprehensive employee handbook, and oversaw human resources tasks such as benefit administration
• Led accounting operations such as end of day bookkeeping, balance sheet reconciliation, payroll processing, and budget management

• Office Manager, Soldotna Dental Clinic
• Special Needs Aid, David Douglass School District

Bachelor s Degree, Healthcare Mgmt., Colorado State University (Currently Attending)

Associate in Arts, Human and Social Service, Walla Walla Community College (2017)

Dental Assisting Certification, Dental Assisting National Board

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in office management/leadership roles with experience in supervising staff members, creating standard operating procedures, and managing dental insurance logistics. In addition, I have strong experience in interacting positively with patients, analyzing and solving complex operational issues, and managing special events within the community.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

Contact Name

Company Name

Address

City/State/Zip Code

Dear _______________________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy