Operations Management, Account Management, Marketing Best Practices, Attention to Detail, Project Management, Microsoft Office Suite, Accounts Receivable/Payable, Risk Management, Complex Data Analysis, Leadership, Decision-Making, Financial Analysis/Planning, Budget Development, Policy Implementation, Human Resources Management, Training/Coaching, Payroll Management, Recruiting, Spanish (Intermediate)

April 2004-June 2016

Charlotte Extreme Cheerleading

Charlotte, NC

Hours Worked per Week: 60-70

Supervisor Name: Yyyyyy x. yyyyyy; Phone Number: xxx-xxx-xxxx; May Contact: Yes

Owner/President

Owned and operated a successful organization with a concentration on increasing productivity and operational revenue. Started the organization with 1 employee within a 5,000 square foot facility to approximately 11 employees within an 18,000 square foot facility. Oversaw human resources logistics such as posting job advertisements, screening candidates, making employment offers, training new hires, processing payroll, and handling employee relations issues. Utilized superior analytical abilities to support accounts payable/receivable, create annual budgets, and implement financial policies. Reviewed financial reports such as profit and loss statements, balance sheets, and income statements. Created innovative marketing strategies which included managing social media accounts, designing print advertisements, and building positive relationships within the community. Consistently maintained high levels of customer satisfaction along with successfully diffusing escalated customer service issues. Designed and implemented standard operating procedures, coordinated travel arrangements for employees, and attended community events.

August 1999-March 2004

Med-Atlantic Medical Services Inc.

Charlotte, NC

Hours Worked per Week: 50-60

Supervisor Name: Matha Browne; Phone Number: XXXXXX; May Contact: Yes

Senior Account Executive (2002-2004)

Account Executive (1999-2002)

Yyyyyy x. yyyyyy Page 2 of 2

Supported high level account management functions which required contacting potential clients and maintaining strong relationships with existing clients. Supervised a team of 2 Account Executives and 1 Account Manager which required providing individualized coaching/training in addition to managing employee relations issues. Developed sales presentations for potential clients, created business development strategies, and maintained a significant knowledge of industry standards. Awarded Regional Salesperson of the Month (18x), National Salesperson of the Year (2012), and Presenter of the company-wide yearly sales symposium.

Northern Arizona University

Degree Earned/Major: Bachelor of Arts, Business Administration, Minor in Management

Date Earned/Dates Attended: Expected December 2018

GPA: 3.7

Credit Hours Earned: 88