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Career Profile
Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior service to both internal and external stakeholders. Offer solid leadership abilities with experience in overseeing new technical system implementations and devising innovative cost saving solutions.
Key Competencies
Operations Management Project Management Market Intelligence/Research Attention to Detail
Technical Communication Tools Time Management Strategic Partnerships/Alliances VoIP Systems
Team Leadership Vendor Management Staff Management/Leadership Process Improvement
Professional Experience
Jefferson County Consolidated Communications Authority December 2016-April 2017
Technical Services Manager
Direct day to day technical operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
Monitor internal technical systems related to a consolidated Public Safety Answering Point in addition to leading the consolidation of 8 individual Police/Fire agencies into a single PSAP system
Supervise a team of 3 technical support professionals which requires providing individualized coaching and guidance in addition to overseeing professional development tasks
Perform detailed industry research in order to identify innovative technology tools, lead large-scale technical projects, and generate technical documentation for members of executive management
Arapahoe County Emergency Communications Service Authority September 2008-February 2016
County Coordinator
Coordinated technical operations within the organization which included researching potential technology tools, generated request for proposals, and leading procurement logistics
Played an instrumental role in the funding, operations, and equipment management for 7 Public Safety Answering Points and 2 Emergency Operations Centers within the county
Recognized as Project Manager on several technical projects, created PSAP remodeling plans, worked closely with vendors, and monitored financial logistics
Supported a large-scale migration to more streamlined 911 technology, implemented an ESInet network within the county, and successfully managed a law enforcement CAD project
Additional Professional Experience Includes: Division Manager, Englewood Police and Fire Department
Education
Bachelor of Science, Economics and Statistics
University of New Mexico, Albuquerque, NM
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