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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

Experienced administrative and customer service professional with strong experience in fast-paced environments along with a stellar background in building positive relationships with customers. Experienced in assisting with various programs, improving current operational processes, and training both individuals and groups. Equipped with a significant level of communication and interpersonal abilities with a strong background in leading special projects and managing groups of volunteer team members.

 

Key Competencies

 

Administrative Support Customer Service Coaching/Training Vocational Training

Process Improvement Building Positive Relationships Training & Supervising Staff

Attention to Detail Regulatory Standards Compliance Oral/Written Communication

 

Professional Experience

AHRC Suffolk, Westhampton, NY 2013-Present

Module Instructor

  Direct day to day administrative operations within a fast-paced environment with a focus on providing training to individuals with development disabilities

  Assist others with both habilitation and vocational tasks in addition to identifying individual goals and creating innovative learning plans

  Oversee various administrative functions which include documenting individual goal progress along with handling data entry logistics

 

DDI, Smithtown, NY 2011-2013

Direct Support Professional/Job Coach

  Coordinated both administrative and training functions within a non-profit environment which included coaching others on life skills, socialization, and vocational skills

  Supported program goals and metrics, transported volunteers to and from volunteer sites, and identifying appropriate job opportunities for individuals

 

AHRC Suffolk, Shoreham, NY 2006-2011

Direct Support Professional

  Worked closely with medically frail individuals which required assisting with hygiene, bathing, and laundry/housekeeping

  Maintained a strong knowledge of Hoyer lifts and Serta lifts, transported patients using various pieces of equipment, and maintained g-tubes, IV s, and portable oxygen

 

Professional Certifications

Certifications Include: CPR, First Aid, Approved Medication Administration Personnel, and Ambulate Trained

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