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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced administrative and customer service professional with strong experience in fast-paced environments along with a stellar background in building positive relationships with customers. Experienced in assisting with various programs, improving current operational processes, and training both individuals and groups. Equipped with a significant level of communication and interpersonal abilities with a strong background in leading special projects and managing groups of volunteer team members.
Key Competencies
Administrative Support Customer Service Coaching/Training Vocational Training
Process Improvement Building Positive Relationships Training & Supervising Staff
Attention to Detail Regulatory Standards Compliance Oral/Written Communication
Professional Experience
AHRC Suffolk, Westhampton, NY 2013-Present
Module Instructor
Direct day to day administrative operations within a fast-paced environment with a focus on providing training to individuals with development disabilities
Assist others with both habilitation and vocational tasks in addition to identifying individual goals and creating innovative learning plans
Oversee various administrative functions which include documenting individual goal progress along with handling data entry logistics
DDI, Smithtown, NY 2011-2013
Direct Support Professional/Job Coach
Coordinated both administrative and training functions within a non-profit environment which included coaching others on life skills, socialization, and vocational skills
Supported program goals and metrics, transported volunteers to and from volunteer sites, and identifying appropriate job opportunities for individuals
AHRC Suffolk, Shoreham, NY 2006-2011
Direct Support Professional
Worked closely with medically frail individuals which required assisting with hygiene, bathing, and laundry/housekeeping
Maintained a strong knowledge of Hoyer lifts and Serta lifts, transported patients using various pieces of equipment, and maintained g-tubes, IV s, and portable oxygen
Professional Certifications
Certifications Include: CPR, First Aid, Approved Medication Administration Personnel, and Ambulate Trained
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