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Sales ~ Business Development ~ Customer Service
Profile of Qualifications
Offer extensive sales and customer service experience in highly-competitive industry where dynamic communication, consultation, needs assessment, and relationship building skills backed by delivery of world-class service is instrumental to optimizing revenue production
Excel in defining and capitalizing on customer needs to generate new business, develop existing clients, maximize sales channels, and increase competitive market leveraging
Adept in steering sales cycle from setting appointments and conducting initial consults through quoting pricing and closing transactions
Talent for influencing decision making process through persuasive presentations and negotiations
Continual commitment to customer satisfaction; effectively address and troubleshoot issues for prompt resolution
Motivating leader experienced in guiding consultants to maximize sales and service performance; equally effective in independent and collaborative teamwork roles
Professional Background
Senior Service Consultant, Lindsay Acura-Columbus, OH 2000-Present
Contribute expertise in delivering world class service and generating sales toward effectively leading and assisting consultants to optimize performance; entrusted with serving as acting Service Manager as needed
Actively consult with customers to define service needs, present competitively-priced estimates to capture sales and maintain ongoing customer communications from initial consult and status updates through on-time delivery of services; includes follow-up with customers on repairs/services completed and associated costs
Strategically schedule customer appointments to maximize use of time and resources and optimize service levels in support of driving sales growth
Proficiently write repair/service orders and effectively communicate information to technicians for quality assurance
Service Consultant, Byers Imports-Columbus, OH 1997-2000
Service Consultant, Honda East-Columbus, OH 1995-1997
Played vital role in generating sales by efficiently scheduling customer appointments, consulting on needs, presenting competitive estimates, and providing timely, quality service; promptly responded to and resolved issues to maximize satisfaction, build loyalty and promote referral and repeat business
Advised technicians on customers service/repair needs
Sales Associate, Germain Toyota/Hyundai and Suzuki and Tansky Toyota-Columbus, OH 1989-1995
Successfully steered pre-owned vehicle sales process from initial meeting and consultation, presentations and demonstrations through persuasive negotiations and transaction closings
Additional Experience
Parts Control Analyst, Rockwell International-Columbus,
OH
Supply/Receiving/Stock Clerk, The Limited Stores Distribution
Center-Columbus, OH
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