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Yyyyyy x. yyyyyy


Sales ~ Business Development ~ Customer Service


Profile of Qualifications


  Offer extensive sales and customer service experience in highly-competitive industry where dynamic communication, consultation, needs assessment, and relationship building skills backed by delivery of world-class service is instrumental to optimizing revenue production

  Excel in defining and capitalizing on customer needs to generate new business, develop existing clients, maximize sales channels, and increase competitive market leveraging

  Adept in steering sales cycle from setting appointments and conducting initial consults through quoting pricing and closing transactions

  Talent for influencing decision making process through persuasive presentations and negotiations

  Continual commitment to customer satisfaction; effectively address and troubleshoot issues for prompt resolution

  Motivating leader experienced in guiding consultants to maximize sales and service performance; equally effective in independent and collaborative teamwork roles


Professional Background


Senior Service Consultant, Lindsay Acura-Columbus, OH 2000-Present

  Contribute expertise in delivering world class service and generating sales toward effectively leading and assisting consultants to optimize performance; entrusted with serving as acting Service Manager as needed

  Actively consult with customers to define service needs, present competitively-priced estimates to capture sales and maintain ongoing customer communications from initial consult and status updates through on-time delivery of services; includes follow-up with customers on repairs/services completed and associated costs

  Strategically schedule customer appointments to maximize use of time and resources and optimize service levels in support of driving sales growth

  Proficiently write repair/service orders and effectively communicate information to technicians for quality assurance


Service Consultant, Byers Imports-Columbus, OH 1997-2000

Service Consultant, Honda East-Columbus, OH 1995-1997

  Played vital role in generating sales by efficiently scheduling customer appointments, consulting on needs, presenting competitive estimates, and providing timely, quality service; promptly responded to and resolved issues to maximize satisfaction, build loyalty and promote referral and repeat business

  Advised technicians on customers service/repair needs


Sales Associate, Germain Toyota/Hyundai and Suzuki and Tansky Toyota-Columbus, OH 1989-1995

  Successfully steered pre-owned vehicle sales process from initial meeting and consultation, presentations and demonstrations through persuasive negotiations and transaction closings

Additional Experience


Parts Control Analyst, Rockwell International-Columbus, OH
Supply/Receiving/Stock Clerk, The Limited Stores Distribution Center-Columbus, OH

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