Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Results-Focused, Customer-Centric Hands-On Senior Manager Committed to Exceeding Global Company Goals

High-Volume Operations Management ￨ Multimillion-Dollar Sales ￨ New Business Development

Budget Control / Management ￨ Profit / Loss ￨ Forecasting ￨ Cash Flow Management ￨ Negotiations

Trends Tracking ￨ Product Research / Development ￨ New Product Launch ￨ Process / Program Optimization

Direct / Indirect Channel Distribution ￨ Project Management ￨ Advertising ￨ Public Relations ￨ Strategic Analysis

Team Building ￨ Training / Development ￨ Change Management ￨ Client Relationship Management ￨ Business Communications

Highly Accomplished General Manager who makes sound decisions to reflect positively on multi-site domestic / international operations initiatives in alignment with a progressive company s vision, value, and goals. Out-of-the-Box Thinker who offers a proven record of attaining a competitive advantage via solutions-centric critical thinking for insightful, change-driven results. Visionary Professional who rises above globally based business challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios to reach high profitability and productivity levels, as well as independently resolving in-depth issues to boost success. Multilingual Communicator (English, Dutch, German) who develops synergistic relationships with cross-geographical decision-makers, manufacturers, dealers / distributors, and end users; who excels in fast-paced autonomous and / or collaborative work environments; and who leads teams by example and with integrity.

General Manager Operations

Capitalized on the opportunity to lead a forward-thinking, Rotterdam-based start-up branch office of Alphatron Marine B.V. that manufactures, sells, services, and certifies Navigation and Communication equipment for the marine industry, including managing a high-volume territory across the Americas and Canada. Directed multiple departments, including Service / Service Coordination, Accounting, Human Resources, Logistics, Purchasing, and Inside / Outside Sales Team Operations. Contributed sharp analytical abilities toward handling all profit / loss (i.e. balance sheets, receivables, payables, cash) to a corporate office in the Netherlands. Cost-effectively developed multi-department budgets. Expertly documented comprehensive companywide processes to obtain ISO 9001 certification and subsequent classification bureau certifications (i.e. Lloyds, Veritas, NK).

  Successfully implemented a new HSE policy.

  Reduced outstanding balance for AR past-due accounts.

  Generated revenue from service department at 40% over budget.

  Enhanced business procedures and processes across all departments.

  Optimized and ultimately reduced inventory levels due to centralization.

  Seamlessly integrated three warehouses and two office locations into a singular site.

  Improved communications with more efficient procedures and clearer team-focused goals.

  Negotiated exclusive contracts with third-party vendors for complementary product offerings.

  Continually achieved a higher level of customer satisfaction via higher first-time fix rates for service jobs.

General Manager

Strategically steered operations of this Wholesale Marine Distributor of technical systems to primarily regional customers serving the leisure marine market. Introduced current product offerings to commercial and international marine and offshore markets as the company transitioned into a distribution company with a global customer base in leisure, commercial, and offshore market. Cost-effectively negotiated contracts with vendors related to pricing, terms, territories, and support. Managed cross-organizational departments, including Inside / Outside Sales, Accounting, Purchasing, Warehouse, Logistics, Marketing, Human Resources, and Service / Warranty. Coordinated and led marketing campaigns, including print advertising, online advertising, trade and boat show participation, in-house dealer shows, and in-house dealer product training classes.

  Optimized company profits by introducing export sales.

  Implemented a B2B mentality and customer first mentality.

  Expanded the domestic dealer network to 300 servicing and selling dealers.

  Improved product knowledge via in-house training by vendors and product specialists.

  Increased revenue from $4 million in 2008 to $13 million in 2016 with a margin increase of 4%.

  Implemented improved business procedures by creating cost savings and enhancing efficiencies.

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Vice President VETUS America (2004 2008)

Utilized broad scope of industry knowledge toward managing all Sales, Logistics, Accounting, Service, Marketing, and Human Resources initiatives, including recruiting, mentoring, and managing highly qualified new hires and training professionals on products, procedures, and sales / service skills. Coordinated the set-up of a network of stock keeping distributors in key locations, including introducing same day shipping policy (with extended hours to service the different times zones) to improve customer experience / loyalty. Developed better brand recognition via improved marketing efforts, including ad campaigns, boat / trade show participation, and sponsoring of local events.

  Increased sales by transforming to a B2B business model.

  Successfully introduced a 3-year no hassle warranty program.

  Improved service level by introducing a same-day shipping program.

  Enhanced product availability via efficient stock keeping and stock keeping distributors.

  Grew sales from $1.5 million in 2004 to $4.5 million in 2008 with a margin increase of 6% points.

  Increased sales by 300% and transformed a break-even company into a profit-generating business unit.

General Sales Manager Special Products (2001 2004)

Spearheaded global sales of state-of-the-art technical products and systems as a proactive member of the new product development team, including facilitating accurate sales / purchase forecasts for new products / systems. Coordinated new product research / development, including overseeing timelines, functionality, and input from key dealers and end users. Supported boat builders and dealers with first installs of new products / systems.

  Created dynamic marketing materials for newly introduced products / systems.

  Developed new start-up revenue for products / systems introduced above set targets.

  Generated $8 million annually in combined revenue for newly introduced products / services.

  Delivered key training to global network of branch offices, distributors, dealers, and boat builders.

Sales Manager BeNeLux (1995 2001)

Applied strong leadership talents toward directing a results-generating sales department while managing 4 inside and 3 outside sales engineers. Directed sales forecasting, pricing policy, and discount structure. Trained, mentored, and supported dealers, boat builders, and repair yards in the use of products. Proactively appointed new dealers.

  Increased revenue 35% while improving margins by 5%.

  Successfully managed key boat and trade show participation.

  Profitably grew sales volume from $13.5 million in 1995 to $20.7 million in 2001.

  Restructured the sales organization into a distributor-based focus with area-wide network of distributors.

Sales Engineer (1992 1995)

Maximized bottom-line performance by leading targeted sales of propeller shaft assemblies, propellers, and hydraulic steering systems to dealers and end users, including accurately assessing needs and providing quality solutions.

  Built a lucrative customer base in the domestic market sales of boat equipment.

Sales Engineer ￨ Project Manager

Played a vital role in driving sales of starting air compressors to commercial shipbuilders, fleet owners, and a global network of dealers, including participating in product development, product updates, and purchasing of parts and raw materials. Expertly managed, documented, and coordinated vessels docked in dry docs for annual general surveys. Optimized overall efficiency by tracking hours worked and other work performed outside of original scope.

  Transitioned role to Project Manager Surveys due to job performance excellence.

  Personally handled comprehensive end-of-job bill writing and all high-value negotiations.

  Exhibited solid communications toward contacting, directing, and controlling subcontractors.

Naval Engineering Degree (Bachelor s Degree) Hogere School voor Scheepswerktuigkundige

Mechanical Techniques (C-Level Qualified for Higher Education) LTS De Oude Maas

Parker Racor Product Training Filtration Products

Mastervolt Power Academy Class II Power Distribution

Dometic Technical Training DX Chilled Water (HVAC Equipment)

Azimut Service School ￨ Steyr Motors Authorized Trainer Diesel Engines

Severn Trent de Nora Technical Product Training Wastewater Treatment

Parker SeaRecovery Technical / Service Training Reverse Osmosis Water Makers

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