Financial Industry Professional

  Over a decade of experience in financial services industry, with broad-scope background spanning customer service and support, vendor orders and contract reviews/analysis through administrative, documentation and information management; well-versed in industry products and services

  Dynamic communication, consulting, presentation, negotiation, and relationship management skills; excel in collaborating and interfacing with cross-functional teams and external/internal stakeholders

  Strategically prioritize, coordinate and manage projects/workflow to maximize productivity, efficiency and use of time and resources in achieving deadlines and goals

  Track record of contributing to company performance improvements by delivering quality training tools and implementing technology-driven solutions

  Self-motivated professional equally effective in independent, leadership and teamwork roles

  Sharp research, analysis, critical thinking, and problem solving skills

Fidelity National Information Services-Brown Deer, WI  2004-Present
Have held several similar positions over course of numerous company changes in formal job title before promoting to assume increasing responsibilities in 2014, illustrating value and contributions as a long-term team member

Network Telecommunications Provisioner; 2014-Present

  Progressed to review and prepare orders for vendor processing, including troubleshooting and resolving discrepancies; persuasively negotiate service delivery deadlines

  Mitigate early termination charges by thoroughly reviewing contracts to identify and avoid penalties

  Efficiently manage quote retrieval and cost analysis

  Apply strong critical thinking skills toward productively working with larger network circuitry teardown and migration projects

  Actively track, manage and facilitate communications with cross-functional engineers and project teams; additionally interface with internal and external contacts in support of achieving goals

Product Support Representative; 2012-2014

  Delivered quality internal and external client support focused on Network, LAN, Information Security, Online and Batch Deliverables, IP telecommunication, and ATM technical issues; included conducting ticket research within Client Management System database

  Expertly analyzed issues created by Tier 1 Support and facilitated timely corrective actions

  Played key role in boosting efficiencies by creating effective web-based application training tools

  Contributed strong prioritization, organization and multitasking skills toward simultaneously managing multiple projects while concurrently providing exceptional phone support

Communication Support Specialist; 2008-2012

  Improved processes in automating email requests within Lotus Notes and subsequently converting to MS Outlook

  Efficiently managed training, documentation and workflow quality via Connex platform

  Productively negotiated solutions with customers to deliver quality service, ensure satisfaction and build loyalty

ATM Support Representative; 2004-2008

  Launched career ensuring optimal efficiency of service within stringent timelines of Service Level Agreements; achieved 93% first call resolution with average 6-second answer rate turnaround

  Thoroughly documented incidents as well as created trouble tickets in Remedy database for escalation and resolution

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Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I launched my career in the Financial industry in 2004 and offer extensive experience across customer, vendor and internal operations spanning servicing and orders/contracts through project management and administrative. I excel in communicating with all business stakeholders, am highly effective in identifying and addressing needs and successfully steer negotiations to ensure optimal solutions. Additionally, I thrive in deadline-driven environments where my talent for balancing multiple simultaneous projects and maximizing performance is instrumental in achieving critical timelines and goals. Complementing this, I am technology savvy, with an ability to rapidly learn new systems, software and applications based on company operational needs.

As an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Shannon Wise