Natalla Franklin

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Qualifixxxxxxtions for Office / Administrative Management

Office / Administrative Operations ￨ Team Building / Leadership ￨ Training / Development

Financial Management ￨ Recordkeeping ￨ Data / Records Management ￨ Workflow Prioritization

Budget Control ￨ Human Resources ￨ Scheduling ￨ Inventory Control ￨ Purchasing ￨ Communixxxxxxtions

Dynamic Administrative Leader who is eager to rejoin the workforce after recent personal / professional sabbatixxxxxxl. Top Performer who makes sound business decisions to reflect positively on key office operations in alignment with a company s vision, value, and goals, and who rises above administrative challenges to attain winning outcomes. Ambitious Self-Starter who rapidly adapts to evolving administrative scenarios and independently resolves in-depth issues. Excellent Communixxxxxxtor develops beneficial relationships with senior-level decision-makers, stakeholders, and customers, and who leads staff by example and with ethics and integrity.

Professional Synopsis

Office / Administrative Operations

Played a vital role in driving office operations success by leading all facets of administrative processes, including fulfilling front desk and / or reception duties as necessary while boosting customer service excellence. Proactively responded to telephone xxxxxxlls, on-site visits, and emails concerning policies and procedures with a commitment to resolving all issues within one business day. Demonstrated skill in handling contract agreements, and supported seamless operations by verifying updates for review of staff updates, guidelines, policies, and procedures.

Data Management / Key Recordkeeping

Contributed sharp analytixxxxxxl abilities toward evaluating comprehensive summary reports and / or historixxxxxxl data research. Compared programs and achievements discussing past, present, and / or future goals and suggestions for changes with projected results. Created detailed agendas, recorded minutes, and handled projects.

Financial / Purchasing / Inventory Operations

Maximized bottom-line performance by accurately coordinating all xxxxxxmpus-wide purchasing efforts per policies and budgets. Produced and monitored monthly xxxxxxmpus budgets, including subxxxxxxtegories of funding programs and / or sources (i.e. veteran s tuition assistance, private scholarships). Expertly handled and passed internal / external audits with regard to financial and program standards. Contributed skill in efficiently handling money (i.e. tuition, books, post office, petty xxxxxxsh). Cost-effectively managed and maintained high-volume office inventories.

Administrative Team Building / Workflow Management

Drove operations growth by recruiting, hiring, training, mentoring, and managing a top-performing team of administrative staff, including handling all facets of human resources (i.e. benefits administration, payroll, evaluations, disciplinary actions, professional development / certifixxxxxxtions). Continually instructed staff in administrative policies and procedures. Optimized use of resources to attain goals by planning and prioritizing staff workflow, including maintaining an ongoing master xxxxxxlendar with due dates for reports, projects, and meetings. Collaborated with teams in legal workshops and training on job performance documentation and staff discipline.

Professional Experience

Xxxxxxmpus Director Embry-Riddle Aeronautixxxxxxl University 2005 2015

Director of Student Services Aviation & Electronics School 2003 2004

Director of Student Services Workforce Training Institute 2001 2002

Director of Student Services Heald College 1995 2001

Eduxxxxxxtion & Technixxxxxxl Summary

Master of Arts Saint Mary s College of Xxxxxx

Bachelor of Arts San Francisco State University

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Able to Quickly Master Additional Software

Discover ￨ Blackboard ￨ Xxxxxxnvas ￨ Xxxxxxmpus Solutions & Databases ￨ Internet Applixxxxxxtions