- 7411 Gresham St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Educator (ESL) ▪ Office Administration (Non-government)

Qualifications Profile

    Self-assured and results-driven professional with more than 28 years providing high-performance customer service, project management, office administration, language translation, and operations support in the academe, government, animal healthcare, manufacturing and technology solutions industries.

-    Exhibited strong dedication to process efficiencies in a satisfying customer experience around company products and services that enable the organization to achieve its mission and objectives.

-    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

Key Expertise

Administration

    Bilingual in English & Russian

    Language Translation (Written & Verbal)

    English Fluency (Written & Verbal)

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Sales Support

    Retail Sales Management

    Account Management

    Customer Service Management

Business Operations

    Tactical & Operations Planning

    Relationship Management (Customers, Public, & Suppliers)

    Technical Service Support

    Financial Management Support

    Process/Workflow Improvement

    Concurrent Project Management

    Fiscal & Budget Administration

    Vendor/Contract Management

    Inventory Control

Technical

    Programming: HTML

    OS: MS Windows

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Apps: OCR Systems

    Network: TCP/IP LAN Installation & Administration

Professional Experience

Language Translation & Office Administration

    Provided administrative and secretarial support for a joint venture project under Coudert Bros, translating Russian to English on a temporary assignment.

    Provided verbal and written translation between English and Russian while working on a contract basis administering visa applications for the U.S. Consulate.

    Served as an Administrative Assistant processing visas for high profile diplomatic and professional visitors from the then Soviet Union for Pacific Architects and Engineers.

Customer Service

    Provided cashiering operations support for Loomis, Inc, managing cash and credit payments, performing minor maintenance in point-of-sale equipment, while verifying inventories and cash xxxxxxult intake/balance.

    Provided technical support in addressing customer calls at UUNET, locating breakdowns in customer T-1 or 56k lines, often in coordination with staff from other communications companies.

Animal Healthcare

    Worked mainly in providing Venipuncture (femoral & cephalic) with dogs and cats at the VCA Old Town Animal Hospital, preparing PCVs and hematocrits; taking TP, supporting spay and neuter surgery by running pre-anesthetic screenings in IDEXX, collecting urine samples for urinalysis, preparing surgical area, monitoring post-surgical conditions, and performing other veterinary procedures as directed.

Technical Support

    Upgraded 3,500 users from Lotus CCMail to Outlook on NT 4.0 workstations in an agency-wide conversion, providing desktop system configuration, backing-up existing e-mail, and ensuring LAN connectivity to LAN with the least disruption to operations.

    Provided user support and HTML web content editing and maintenance for a 15-member continuing medical education firm Strategic Implications. Resolved desktop and mobile computing problems, configuring e-mail and LAN connectivity for clients, supporting MS Windows NT/98/95, and installing productivity tools such as MS Office 97

Project Management

    Assigned to 2 consecutive document management projects at CACI, Inc., providing technical support for an OCR workflow system that processed and made web-axxxxxxilable the government s entire collection of health-related Gulf War materials for the 1^st project, and providing product quality assurance transforming paper documents to retriexxxxxxble, searchable data using OCR.for the 2^nd project.

    Documented the architecture and systems administration procedures for an existing network system and transition migration to another network system under a Unisys contract for American Technical Resources, Inc.

- 7411 Gresham St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Work History

Loomis, Inc.

VCA Old Town Animal Hospital Nov 2011 Mar 2012

Banfield Animal Hospital Sep 2009 Feb 2011

Prince William Veterinary Emergency Clinic Sep 2006 Jul 2007

Del Ray Animal Hospital Sep 2001 Sep 2003 | Nov 2003 May 2005

VistaRMS

UUNET ▪ Ashburn, XXXXXX

Strategic Implications Vienna, XXXXXX

CACI, Inc.-Federal Arlington, XXXXXX

American Technical Resources, Inc. McLean, XXXXXX

Coudert Brothers

Lang School Arlington, XXXXXX

Pacific Architects and Engineers Leningrad, USSR

U.S. State Department

OTHERS

Education & Credentials

    UNIVERSITY OF XXXXXX Charlottesville, XXXXXX (1995)

Completed M.A. and one additional year of study in Russian history

Served as Assistant to Librarians at graduate school library,

Served as Teacher s Assistant for undergraduate European history survey course

    GEORGETOWN UNIVERSITY Washington, DC (1988)

B.A. in English Literature. Multi-year courses in intensive Russian language instruction

Awards & Recognition

    Team CACI (1988)

Professional Affiliations

    Member: NRDC

    Volunteer, Girl Scouts National Capital Region

    Member, WETA