Dynamic Details- and Results-Focused Leader Committed to Maximizing an Employer s Bottom-Line Performance

Multimillion-Dollar Career Sales ￨ New Business Development ￨ Marketing

Profit-Generating Initiatives ￨ Customer Service ￨ Accounts Payable / Receivable ￨ Billing

Strategic Analysis / Planning ￨ Trends Tracking ￨ Team Building / Training ￨ Process Optimization

Highly Accomplished, Entrepreneurial Sales / Business Leader who drives companywide growth, builds solid teams, creates targeted initiatives, provides world-class customer service, and cultivates a strong company image with superior quality. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results to align with a company s vision, value, and goals. High-Achieving Self-Starter who excels at analyzing customer needs, identifies lucrative opportunities, defines strategies for capturing new business and developing an existing client base, and attaining leverage in competitive markets. Excellent Communicator who develops synergistic relationships with decision-makers, sales / business teams, and customers, and who leads peers by example and with ethics and integrity.

Career Highlights Include:

  Actively achieving high guest and / or customer service survey scores.

  Excelling within both autonoxxxxxxus and / or collaborative environments.

  Continually increasing profits and driving sales strategies to boost results.

  Exhibiting recognition as a quick study who rapidly picks up new concepts.

  Developing sales and financial plans to increase key revenue and decrease expenses.

  Cross-functionally collaborating with top peers to deliver high-quality products / services.

  Providing hands-on support always willing to go the extra mile to surpass the status quo.

  Optimizing success by consistently adhering to corporate policies, procedures, and standards.

InnerCircle, St. Louis, XXXXXX (2014 Present)

Regional Manager ￨ General Manager

Capitalize on the opportunity to lead forward-thinking operations of two large-scale, full-service 3-Diaxxxxxxnd hotels as GM and three other full-service hotels as RM. Continually support InnerCircle in purchasing and managing distressed hotels to achieve seamless renovation and substantial profit growth. Recruit, train, and manage a top-performing team of 500+ staff.

Key Accomplishments

  Exceeded the property s budgeted revenues YOY.

  Actively increased ADR and occupancy rates for each hotel.

  Increased revenue while decreasing expenses YOY to exceed NOI goals.

Renaissance St. Louis Airport Hotel, St. Louis, XXXXXX (2012 2014)

Front Office Manager ￨ Hotel Manager

Strategically steered fast-paced 4-Diaxxxxxxnd hotel operations, including overseeing Front Office, Food & Beverage, and Housekeeping departments while recruiting, training, and managing a details-centric team of 20 associates in attaining goals.

Key Accomplishments

  Successfully led a $6-million comprehensive hotel renovation (i.e. lobby, guest rooms, d cor, flooring).

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Extended Stay Hotels, Earth City, XXXXXX (2011 2012)

General Manager

Spearheaded results-generating daily operations of a quality-oriented limited service hotel, including directing a 10-member team in facilitating all Front Office, Accounting, and Housekeeping initiatives in alignment with critical corporate objectives.

Key Accomplishments

  Proactively marketed and sold hotel services to boost business profits.

Ameristar Casino Resort Spa, St. Charles, XXXXXX (2008 2011)

Front Office Manager ￨ Retail Manager

Utilized broad scope of industry knowledge toward leading strategic Front Office and Housekeeping operations for this new 4-Diaxxxxxxnd hotel s grand opening efforts from an initial start from scratch undertaking. Drove business growth by recruiting, training, mentoring, and managing problem-solving teams of hotel associates who were attentive to guests needs.

Key Accomplishments

  Expertly developed and implemented a 1,500-2,000 calls-per-day call center.

  Continually delivered excellence in customer service within challenging scenarios.

Katahdin K-9 Village, East Millinocket, ME (2004 2007)

Owner ￨ Operator

Led the strategic development of a pioneering, growth-focused natural foods company for dogs that ultimately led to the opening of a doggy daycare and pet store. Initially developed innovative recipes, negotiated commercial kitchen space, and continually marketed and sold high-quality products to local grocery stores and / or distributors across the state of Maine.

Key Accomplishments

  Interfaced axxxxxxng agencies to develop ground-breaking regulations for Maine s first dog food plant.

  Grew multiple companies to attain ultimate business sales (currently operating under different names).

  Concurrently volunteered at numerous rescues and Humane Societies in Boston, MA and cities in LA.

Qwest Communications, Boston, MA (1999 2005)

Manager of Tech Services ￨ Sales

Played a vital role in driving sales, design, and installation of telecom networks for Fortune 500 companies, including collaborating with high-profile customers such as L.L. Bean and Compaq Equipment. Continually developed strategic sales talents while installing large-scale, customer-specific call centers and / or internet networks to exceed critical goals.

Key Accomplishments

  Honored as Top 100 Salesperson of the Company (out of 85,000 staff).

  Selected to open a new regional HQ for Qwest Communications in Boston, MA.

Additional professional experience as Manager of Master Association of a multi-use property with a hotel and upscale condominiums and Manager of a second commercial property with office and retail space. Expertly handle accounting, collections, maintenance, and janitorial efforts. Serve as Master Association s Board Member.

St. Leo University ￨ Lindenwood College

Undergraduate Business Administration Studies

Food Protection Manager Certification ￨ CPR / AED Certification

Certified Hotel Administrator (AHLEI) ￨ Wedding Planner Certification (Marriott)

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I offer proven talents in Multimillion-Dollar Career Sales, New Business Development, Marketing, Profit-Generating Operations, Strategic Analysis / Planning, and Trends Tracking. I am also well-versed in Team Building / Training, Customer Service, Process Optimization, Accounts Payable / Receivable, and Customer Billing, axxxxxxng other areas. Furtherxxxxxxre, I consistently achieve winning outcomes due to my superior skills in critical thinking, time management, communications, workflow prioritization, and attention to detail.

Throughout my career, I have excelled in progressive sales, new business development, marketing, leadership, and customer service-oriented roles for various high-profile employers throughout Xxxxxx, Maine, and Massachusetts where I dexxxxxxnstrated my myriad of professional experience toward directing forward-thinking initiatives to boost the bottom line in competitive markets. Within these positions, I exhibited talents in building and sustaining profitable relationships with a diverse clientele, implementing efforts to optimize productivity and efficiency in fast-paced, high-pressure environments, and mentoring cross-functional teams by example and with integrity to achieve goals and to consistently proxxxxxxte quality-focused customer service at all times

A sample of my accomplishments include:

  Continually attaining high guest and / or customer service survey scores.

  Exhibiting recognition as a quick study who rapidly picks up new concepts.

  Consistently increasing profits and driving sales strategies to maximize results.

  Achieving honor as Qwest Top 100 Salesperson of the Company (out of 85,000 staff).

  Optimizing success by consistently adhering to corporate policies, procedures, and standards.

  Exceeding a property s budgeted revenues YOY and decreasing expenses to exceed NOI goals.

As this is just an example of my abilities, please refer to my enclosed resume for additional experience and achievements.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy