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Profile of Qualifications
Dedicated and driven professional with years of diverse experience in various service-focused roles. Adept at working to achieve or exceed goals in both independent and team environments. Skilled in working with individuals and groups at all levels. Able to utilize time management and multitasking capabilities to handle priorities simultaneously. Exhibits strong active listening and interpersonal skills. Thrives in challenging and dynamic work environments that demand strong attention to detail. Presently seeking a position in the higher education sector or in a high school setting; targeting advisor, recruiter or similar roles that will allow for use of skills and core competencies.
Skills & Coursework Areas of Focus
Relationship Building Education & Training Strategic Planning Team Building Organizational Skills Critical Thinking Leadership
Collaborative Problem Solving Goal Setting Communication Cultural Competency Guidance & Mentorship Coaching & Public Speaking
Spanish (Intermediate) Small Group Relations Civic Involvement Psychology Acumen Community Relations Resource Allocation Windows OS Microsoft Office Social Media: Instagram, Twitter, Facebook, Pinterest
Professional Background
TD BANK
Teller, 2014-Present
Deliver unsurpassed customer service to all patrons as it relates to their respective personal banking and account needs
Inform clients of bank products and promotions that align with their respective needs and financial situations
Allocate finances in all forms, e.g. cash, checks, money orders, credit card advances and gift cards
Publix Supermarket
Cashier, 2008-2015
Worked daily to deliver the utmost in customer care to a wide variety of store clientele; upheld unsurpassed communication with both customers and colleagues alike
Managed finances in all forms including cash, checks and W.I.C. transactions
Stayed informed regarding weekly sale items and their respective locations; also retained expertise relative to store policies and rules
Family Promise of SPBC
Communication Intern, 2014
Served in a freelance writer capacity in an effort to contribute to the overall communication operations of a local nonprofit organization
Played an integral role in the organization, editing and delivery of the organization s monthly newsletter
Assisted supervisory personnel with special projects as needed
Also worked at Dillard s Department Store (2014) and the FAU Alumni Call Center (2013)
Education & Credentials
Bachelor of Arts, Communication Studies and Women s Studies Certificate, Florida Atlantic University (2015)
Completed Courses, Spanish and General Education, University of South Florida (2015) and Saint Petersburg College (2013)
Academic Memberships
Co-Chairman-Emerging Young Leaders, Alpha Kappa Alpha Sorority, Inc. (2013-Present)
General Membership, Phi Eta Sigma and Sun Goddess Ambassador (2012-Present)
General Membership, National Society of Collegiate Scholars (2011-Present)
Community Service
Volunteer, FAU Freshman Move-In Day (2013) and Suncoast Hospice (2009-2011)
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