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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Country of Citizenship: United States

SSN: xxx-xx-xxxx

DOD Clearance

5 Points Veterans Preference



Job Title: IT Specialist (INFOSEC)

Department: Department of the Army

Agency: U.S. Army Intelligence and Security Command (INSCOM)

Job Announcement Number: WTST0000 xxxxxx xxxx , xxxx , xxxxx 00000



Core Competencies

Computer Network Operations, Systems Administration, LAN Operation Center Management, Service Desk Management, Technical Support, Systems Installation/Repair/Maintenance, Problem Resolution, Procurement, Analysis, Deficiency Identification/Remediation, Training, Oral/Written Communication


Professional Experience


October 2014 Present

Department of the Army

Fort Belvoir, VA

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Information Technology Specialist GS 13


As a government employee, effectively serve as System Administrator for INSCOM, overseeing domain controllers for environment covering multiple geographical locations/network classifications as well as organizational Active Directory including Group Policy Objects (GPOs) across enterprise. Hold comprehensive responsibility for IT security of servers and workstations and regularly monitor performance to gauge server capabilities; also troubleshoot/resolve any pertinent issues and assess audit/event logs regarding servers and service.


As Lead Technology Specialist for Active Directory implemented Microsoft-designed least privileged model for MI enterprise; designed/implemented GPOs to maintain MI security posture at compliance levels of 97.85 with all STIGS, CTO and Army Cyber Orders. Assure documentation of organizational security baseline to create process that categorizes security standards deviations and tracks to resolution. Authored SOP Guide for Active Directory operations; also developed Known Error knowledge management documents and standard troubleshooting guide for organizational Service Desk that facilitate communication between Desk and Systems Operations.

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August 2009 October 2014

Department of the Army

Fort Belvoir, VA

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


System Administrator GS 12


In this government employee assignment was System Administrator for National Gateway Center (NGC) working within Windows 7/2003/2008 environment supporting Defense Messaging for the Department of Defense/Intelligence Community over multiple networks and systems. Successfully ensured full compliance of systems with local as well as DOA security standards and maintained high levels of system availability for use by local users/mission partners; held additional responsibilities regarding organizational release and change management processes.


Recognition of outstanding capabilities and work performance resulted in being named as 7th Signal Corps Department of the Army Civilian of the Year 2011 ; received Commanders Award for civilian service based on meticulous attention to detail for system security. In direct response to this honor the organization successfully obtained three-year Approval to Operate (ATO) extension.


Successfully planned/coordinated/configured/fielded first operational 3.1.4 Automated Messaging Handling System (AMHS) baseline; also steered implementation of first deployment by DISA of AMHS on a Server 2008 platform and upgraded two sites recording zero down time of Agency primary messaging system.


Directed fielding of organization s first Public Key Infrastructure (PKI) fully-integrated messaging system that resolved open security finding and supported organizational compliance with CYBERCOM Communication Tasking Order (CTO); designed PKI structure utilizing four domain controllers on two networks and designed Active Directory structure assuring NGC compliance with CYBERCOM.


Successfully implemented audit log servers utilizing available MS Windows features, which resulted in closing a Category II security finding and reporting savings of $10K+ for organization. Designed and implemented use of organizational troubleshooting flow charts with resultant call-back of less technical administrator and improved customer support during non-core hours.


On weekly basis performed Retina vulnerability scans on 200+ assets to mitigate any vulnerabilities; reported system status to Command and CYBERCOM utilizing Vulnerability Management system. Supported Agency IT migration by developing/deploying Vista and Windows 7 operating system Gold Image; also developed/implemented domain-level Group Policies to manage Agency systems, which saved multiple work hours versus performing individual local manual fixes.

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Was personally successful in exceeding Command Information Assurance Certification requirements of CompTIA Security+ by earning multiple industry-standard certifications including MCP, MCTS, Security+, MCSA Security and MCITP Server Administrator.



May 2006 August 2009


Bethesda, MD

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Chief Enterprise Management Officer (EMO)


Provided expert support for National Geospatial Agency (NGA) Enterprise Operations (E) Directorate, overseeing E Directorate s complex IT infrastructure, including multiple networks and system applications, to assure consistent ability of system to support NGA mission. Utilized such techniques as fault isolation and general troubleshooting to ensure rapid problem resolution by Tier III, external vendors and mission partners; skillfully facilitated resolution path for Agency critical and crisis incidents.


Performed needed decision-making regarding operational impact and utilized crisis management skills in prioritizing resolution of Agency outages; ensured NGA management was kept apprised of scheduled/unscheduled outages and other events concerning critical and crisis priorities. On daily basis briefed Director of NGA regarding status of IT infrastructure and the health of National System for Geospatial Intelligence (NSG).


Was recognized by NGA Director with award based on providing onsite support during scheduled outage at important site by facilitating multi-agency support to resolve crucial system issues; also was recipient of Agency award from Director of Enterprise Operations for coordinating 20+ high/significant outages during three-month period that had major impact on several thousand users/computers.


Gained promotion to Senior Manager within 12 months of being Watch Officer based on personal technical knowledge and rapid assimilation of understanding regarding Agency mission; served as main-point-of-contact for Agency Contingency of Operations Planning (COOP) and recovery planning. In Contractor role was responsible for developing/facilitating agency-wide scenario based on briefing to NGA Director and senior leadership regarding COOP plans concerning Agency production systems.


Effectively served as organizational incident manager, with responsibilities for monitoring Service Level Agreement on break/fix incidents; collaborated with change and release management to reduce organizational incidents. Successfully trained 20+ Watch Officers at three locations regarding Information Technology Infrastructure Library (ITIL), Service Level Agreements and Agency processes, and authored SOPs/guidelines for enterprise management procedures of NGA.

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Was strong contributor to redefining organizational Change Management that resulted in improved communication to community regarding system outages while ensuring that any outages did not impact NGA missions. Also ensured implementation of IT changes in Agency infrastructure resulting in minimizing infrastructure incidents and reducing impact on production and call volume at Service Desk. Represented Agency in responding to JTF-GNO CAM, Warning Orders and FRAGOS, coordinated Agency responses to communication orders and facilitated multiple compliance orders.



May 2005 May 2006


Bethesda, MD

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Operational Help Desk


Successfully supported NGO Service Desk as the Lead Technical Analyst for the Enterprise Service Center; served as first-point-of-contact in resolving problems/issues involving desktop software, network or core system. Skillfully troubleshot, analyzed, documented and resolved all Windows, Unix and proprietary system issues/problems; as Service Desk Incident Manager continually ensured that all service tickets were complete, understandable and well-documented, utilizing BMC Remedy and Peregrine ticketing systems. Continually provided strong customer support and advocacy that ensured proper prioritization and categorization of technical issues/problems to assure rapid resolution.


Employed subject matter expertise in training/mentoring 28 Service Desk Technicians regarding providing highest levels of customer support and technical training. When serving as a Service Desk Analyst, personally responded to weekly average of 300+ service calls and was successful in reporting a first-call closure rate of over 60%. Also developed/implemented Tier II remote tools team utilized by Service Desk Analysts to provide support to Agency Engineers and desktop service personnel regarding resolving aged incident tickets; resulted in increased customer service rates. As Service Desk Technician was recognized for performance excellence and granted domain-level administration privileges to administer user/group permissions in Active Directory.






Strayer University, Rockville, MD

Bachelor of Science, Information Systems, Computer Security, 2015

GPA: 4.0

Semester/Credit Hours: 190


Frederick community College, Frederick, MD

Associates Degree, Information Technology Specialist, 2012

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GPA: 3.67

Semester/Credit Hours: 90





Professional Development/Certifications


ITIL Intermediate Operational Support Analysis


ITIL Foundation Certified, 2015


Security+ CE, 2015


Microsoft Certified Information Technology Professional (MCITP Server Administrator), 2010


Microsoft Certified System Administrator (MCSA Security), 2010


Microsoft Certified Professional (MCP), 2009





Miscellaneous Information


United States Army, 1994-2005:

Unit Supply Specialist, 1994-2001

Computer Operator and Analyst 25B, 2001-2005

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