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Yyyyyy x. yyyyyy
26603 Gading Road #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Dedicated, results oriented Professional eager to contribute 15+ years of customer service experience to a
challenging sales role.
Summary
Extensive knowledge of the manufacturing and distribution of bakery products worldwide.
Skilled in educating customers on product information and promoting sale of products to fulfill individual needs.
Recognized for continually delivering high quality customer service.
Key Skills
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Customer Service Attention to Detail
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Product Knowledge Administrative Functions
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Relationship Management Leadership
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Professional Experience
Dawn Food Products Union City, CA 2006-Present
Customer Service Representative / Receptionist
Demonstrate a strong knowledge of company products, including specs, nutritional information, GMOs, COAs and MSDS, throughout daily customer interactions.
Provide key support to Sales Representatives; call customers and take orders when necessary.
Accurately track orders valuing $500 and over; ensure deadlines are met and orders are complete.
Form relationships with large clients, including Mrs Fields Cookies, Pretzel Time / Maker, TCBY and Menchie s.
Complete administrative tasks on time in a deadline based environment.
Serramonte Auto Plaza Body Shop 2002-2005
Administrative Assistant
Performed various administrative tasks, including bookkeeping, maintaining accurate records and handling shipments.
Demonstrated strong communication skills while interacting with customers; successfully resolved inquiries and provided top notch customer service.
Rancho Luna Restaurant, Miami, FL 1999-2002
Waitress
Provided excellent customer service within a fast-paced restaurant environment.
Ensured fulfillment of customer needs, made knowledge based recommendations to promote menu items and delivered orders in a timely manner.
Education & Professional Development
Restaurant and Hotel Administration Coursework Completed, UNICIT, Managua, Nicaragua
Completed continuing education in the areas of Business Administration and Childhood Development.
CPR Certified.
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