Yyyyyy x. yyyyyy

Experienced Strategic Leader and technical expert with 20+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in overseeing all quality processes, implementing technical business systems, maintaining business applications, supervising cross-functional teams, and managing large-scale technical projects. Equipped with a significant level of communication and interpersonal abilities in addition to a strong knowledge of new product development, document management, disaster/capacity planning, and corporate governance.

• Directly manage technical and logistical functions within a fast-paced corporate environment with a focus on increasing productivity and efficiency
• Supervise a team of approximately 35 full-time team members during the design and implementation of claim, enrollment, iService, security, and BI self-service portal applications
• Monitor a budget of over $4 million in addition to playing a lead role in the coordination of over 15 projects for the Federal Employee Insurance Program
• Utilize superior technical acumen in order to perform user acceptance testing, developed technical architecture designs using various technical tools, and performed both disaster and capacity planning
• Played a lead role in realizing millions of dollars in saved costs through the review and implementation of a more updated browser application which prevented catastrophic loss of claims due to technical glitches
• Provide technical support to several internal applications which handled enrollment, security, and claim activities and supported over 6 million federal employees

• Held an instrumental role in the management of departmental strategy with a concentration on ensuring the organization s vision/mission was consistently adhered to
• Provided support to a 1,000 person insurance company which serviced hospital/clinics and universities in addition to overseeing high volume data warehousing logistics
• Successfully redefined the ETL workflow process by implemented a data structure which supported configuration tables and resulted in a significant increase in the performance of the BI dashboard
• Played a lead role in all aspects of a new standardized central management system for enterprise tracking which required overseeing the total systems development lifecycle and leading cross-functional teams
• Utilized superior management acumen in order to decrease system implementation time by 33% while simultaneously reducing system errors during installation by 80%

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Yyyyyy x. yyyyyy

• Directed technical operations within the organization which included defining departmental goals/metrics and implementing appropriate strategies in addition to overseeing product development operations
• Handled the design and product development strategy for the organization s core product, assisted in recruiting key staff members, coordinated board meetings, and created both retention and compensation plans
• Utilized superior communication abilities in order to successfully negotiation with a key client located in Japan, obtained significant amounts of game user data which was used by the market research team
• Supervised a cross-functional development team which was responsible for creating several Facebook games such as Flowershop, DessertShop, King of Towers, Glory Land which resulted in up to $25 thousand in revenue daily

• Managed both long and short-term operational functions within a successful organization which required overseeing a R&D center and professional ERP system (Microsoft Dynamic AX/CRM)
• Coordinated the identification and development of new client markets, created cost-saving initiatives, and oversaw the product development lifecycle
• Successfully grew the team to 110 employees from 30 employees within 2 years while simultaneously reducing support costs by 50% and increasing product to $18 million

• Acted as the first global online operation manager within the organization which required managing flobal marketing databases and managing key client relationships
• Facilitated the identification and defining of user experience requirements and feedback, coordinated the set-up of international data centers, and completed complex test labs

• Guided daily engineering operations with a focus on coaching, training, and recruiting members of the organization s engineering team
• Played a key role in the design and development of the first CCP MMO RPG game for the Sony PlayStation 2 which required utilizing C++ gameplay programming

Additional Professional Experience Includes:

• Database Architect, University of Maryland, 2005-2006
• Senior Database Architect, Advanced Management Technology Inc. (NASA), 2002-2005
• Project Lead, Science Research Application Inc., 1996-2002

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