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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced Strategic Leader and technical expert with 20+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in overseeing all quality processes, implementing technical business systems, maintaining business applications, supervising cross-functional teams, and managing large-scale technical projects. Equipped with a significant level of communication and interpersonal abilities in addition to a strong knowledge of new product development, document management, disaster/capacity planning, and corporate governance.


Proficient in: Java, JavaScript, CSS, HTML 5, SQL, PHP, FS, Redis, Mango DB, MySQL, SQL Server, Tableau, C++, Microsoft Dynamics, and COBOL


Key Competencies


         Business System Development

         Team Leadership/Management

         Process Improvement

         Strategy Development


         Technical Project Management

         Document Management

         Change Control

         Product Development Lifecycle


         System Validation/Testing

         Complex Problem Solving

         System Networking

         Big Data/Business Analytics


Professional Experience

CareFirst BlueCross BlueShield October 2014-Present

System Development Director

  • Directly manage technical and logistical functions within a fast-paced corporate environment with a focus on increasing productivity and efficiency
  • Supervise a team of approximately 35 full-time team members during the design and implementation of claim, enrollment, iService, security, and BI self-service portal applications
  • Monitor a budget of over $4 million in addition to playing a lead role in the coordination of over 15 projects for the Federal Employee Insurance Program
  • Utilize superior technical acumen in order to perform user acceptance testing, developed technical architecture designs using various technical tools, and performed both disaster and capacity planning
  • Played a lead role in realizing millions of dollars in saved costs through the review and implementation of a more updated browser application which prevented catastrophic loss of claims due to technical glitches
  • Provide technical support to several internal applications which handled enrollment, security, and claim activities and supported over 6 million federal employees


Johns Hopkins Healthcare March 2013-October 2014

Director of Decision Support

  • Held an instrumental role in the management of departmental strategy with a concentration on ensuring the organization s vision/mission was consistently adhered to
  • Provided support to a 1,000 person insurance company which serviced hospital/clinics and universities in addition to overseeing high volume data warehousing logistics
  • Successfully redefined the ETL workflow process by implemented a data structure which supported configuration tables and resulted in a significant increase in the performance of the BI dashboard
  • Played a lead role in all aspects of a new standardized central management system for enterprise tracking which required overseeing the total systems development lifecycle and leading cross-functional teams
  • Utilized superior management acumen in order to decrease system implementation time by 33% while simultaneously reducing system errors during installation by 80%

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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Shinezone Inc. January 2012-March 2013

Chief Technology Officer

  • Directed technical operations within the organization which included defining departmental goals/metrics and implementing appropriate strategies in addition to overseeing product development operations
  • Handled the design and product development strategy for the organization s core product, assisted in recruiting key staff members, coordinated board meetings, and created both retention and compensation plans
  • Utilized superior communication abilities in order to successfully negotiation with a key client located in Japan, obtained significant amounts of game user data which was used by the market research team
  • Supervised a cross-functional development team which was responsible for creating several Facebook games such as Flowershop, DessertShop, King of Towers, Glory Land which resulted in up to $25 thousand in revenue daily


ProSourceDev September 2009-March 2013

Managing Director

  • Managed both long and short-term operational functions within a successful organization which required overseeing a R&D center and professional ERP system (Microsoft Dynamic AX/CRM)
  • Coordinated the identification and development of new client markets, created cost-saving initiatives, and oversaw the product development lifecycle
  • Successfully grew the team to 110 employees from 30 employees within 2 years while simultaneously reducing support costs by 50% and increasing product to $18 million


Microsoft July 2007-September 2009

Operations Program Manager

  • Acted as the first global online operation manager within the organization which required managing flobal marketing databases and managing key client relationships
  • Facilitated the identification and defining of user experience requirements and feedback, coordinated the set-up of international data centers, and completed complex test labs


CCP Games March 2006-July 2007

Engineering Manager

  • Guided daily engineering operations with a focus on coaching, training, and recruiting members of the organization s engineering team
  • Played a key role in the design and development of the first CCP MMO RPG game for the Sony PlayStation 2 which required utilizing C++ gameplay programming


Additional Professional Experience Includes:

  • Database Architect, University of Maryland, 2005-2006
  • Senior Database Architect, Advanced Management Technology Inc. (NASA), 2002-2005
  • Project Lead, Science Research Application Inc., 1996-2002


Education & Certifications


Bachelor of Science, Computer Science

University of Maryland-Baltimore County, Baltimore, MD

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