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Personable leader with valuable, hands-on experience consistently exceeding performance objectives.
Stellar listening, verbal communication and interpersonal skills to train a diverse team of managers.
Outstanding background bringing out the best in team members through training and motivation.
Promoted to positions of greater responsibility for exceptional performance, including helping to increase sales and productivity while reducing turnover.
Proficient with Microsoft Office and Adobe Connect.
Staff Training Team Building/Recruiting Staff Leadership/Management
Training Curriculum Oral Presentations Strategic Planning
Training Materials Client Relations Results- Analysis
European Wax Center Hallandale, FL Nov. 2009-Present
Talent Management Corporate Coach (Jan. 2014-Present)
Showcase stellar leadership and training skills while coaching managers dispersed at over 700 locations.
Mentor a team of regional coaches to maximize sales performance in their respective region.
Spearhead initial management training as well as monthly training via virtual classrooms and webinars.
Create training manuals, multimedia visual aids and other educational materials to educate subjects.
Teach a variety of subject matter, including best practices of client acquisition and retention and improving leadership, operations and time management skills, among other subjects.
Assess training performance in order to modify future learning programs to meet the needs of managers.
Corporate Manager (May 2011-Dec. 2013)
Acquired new customers while maintaining premium service levels with existing clientele.
Increased employee productivity 35% in 2012 after introducing a new performance management system that challenged team members to become more accountable with empowerment to make decisions.
Lowered employee turnover 20% by creating a positive and sustaining work environment.
Played an integral leadership role recruiting employees that were an ideal fit for the company.
Corporate Trainer (Nov. 2009-May 2011)
Coached team members on how to use new concepts or technologies to achieve business objectives.
Delivered presentations via a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, lectures and workshops.
Measured student retention of material in order to improve future training initiatives.
Bachelor of Arts (BA), Liberal Arts and Criminal Justice, minors in Philosophy and Political Science
St. Thomas University Miami, FL
Global Leadership Program
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