9006 123rd Ave NE | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

Program Coordination | Project Management | Business System Analysis | Quality Assurance & Testing | Sales Support | VOC Customer Support

Business Intelligence | Networking | Process Improvement | Technical Documentation | Requirements Gathering | Change Management | Staffing

Training & Development | Negotiation Tactics | Presentations & Public Speaking | Consulting | IT Strategy/Security | Deployment Plans | Workflows

Needs Assessment | Application Implementation & Support | Budget Management | Client Relations |Operations | Risk Mitigation | Scrum Master

Document Management | ERP | Mobile (iPad, Android, iPhone) | J2EE | JSON/AJAX | Hibernate | WebLogic| Oracle | JavaScript | CSS | HTML | TCP/IP

HTTP | Data Xxxxxxrehousing & Modeling| Databases | Reverse Engineering | Schema Generation | SQL Server | SharePoint | BI Technologies

Visualization Platforms and Infrastructure Deployments |Machine Learning Tools

Dynamic and expert-level professional with over 15 years of progressive technology experience. Skilled in leading intricate Agile and Xxxxxxterfall ERP and Change Management initiatives. Adept at authoring technical and functional specifications with precision and ease. Maintains optimal levels of security while enhancing service delivery and quality levels. Identifies client requirements and develops products and services that align with their respective circumstances and exceed all set expectations. Capable manager of all project phases from start to finish. Able to work effortlessly with individuals and groups at all levels, with a focus on big picture aspirations that hinge on corporate growth, increased operational efficacy and profit generation. Seeking a Product or Project Management role that will allow for continued career progression.

  Direct operations for Microsoft s SharePoint Online (SPO) specific to the development of Azure Cloud solutions

  Collaborate with upstream and downstream partner teams to guarantee sound delivery of SLA and OLA commitments

  Manage and upkeep the Product Studio and Visual Studio Online ticket status in order to maintain SLA/OLA compliance

  Carefully executed Merlin PowerShell commands to examine farm status, impact and availability

  Assess impact and risk levels for product suites and deliver regular status reports, including PowerBi dashboard documents

  Perform daily triage on Product Studio/OneIM escalation and incident tickets; use to keep record of all work item tasks

  Headed testing and preparation of BI SAP code deployments to IT Production environments for T-Mobile s EQM Command Center

  Managed, tracked, and reported on a project budget of $5M, used to craft the infrastructure and softxxxxxxre development for all project lifecycles

  Organized the delivery of development and production releases including improvements that heightened quality assurance levels

  Developed comprehensive workflows that served to prioritize work across assignments and tracked both KPIs and daily statistics

  Determined the overall impact that new requirements had on existing complex projects in an environment prone to rapid change

  Triaged numerous processes simultaneously; did so with confidence and a motivation to find resolutions

  Coordinated various mission-critical SAP BI ERP Change Management projects aimed at curing infectious diseases and birth defects; included the detailed management and tracking of a $1.5M project budget

  Developed and implemented Program Management Office (PMO) framework including standards, procedures and best practices, as well as a PMO dashboard

  Collected and delivered project metrics, and analytics that supported business and executive-level decisions; included reporting on the budgetary viability of all efforts

  Discovered potential execution risks and delivered recommendations for swift mitigation

  Analyzed plans, schedules, and requirements in order to most accurately recommend engineering changes

  Authored management reports regarding project status, assignments, testing, equipment efficiency, costs, and schedules

  Developed and maintained a Project Charter and plans in MS Project, along with a Stakeholder Registry, Work Breakdown Structure (WBS) and Risk Register

  Directed all project phases from concept to close; determined optimal project scope, schedule and resources for efforts, including budgets that fell between $500K and $10M

  Guided and advised personnel across project teams comprised of up to 35 members

  Defined program management procedures and disciplines specific to program schedule, quality control, communications, cost, risk/issue mitigation and change management

  Formed Statements of Work, forecasts and analyses; also played a vital role in planning all design and implementation efforts

  Developed project breakdown structures (PBS/WBS), Responsibility Assignment Metrics (RAM) and defined team member tasks

  Gathered and developed requirements and acceptance criteria

  Managed implementation, maintenance and business requirement documents (BRDs)

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  Created and maintained project plans that expanded on task assignments, milestones, project statuses and resource allocation

  Serve as the primary, on-call customer liaison for all escalated and preproduction concerns; worked diligently to achieve resolution in a timely manner

  Coordinated all implementation tasks involving third party vendors; ensured program success and overall customer satisfaction

  Established credibility, built positive rapport and opened the lines of communication with stakeholders at all levels; provided all parties with metrics specific to ongoing efforts

  Developed and trained high-performing cross functional project teams that worked collaboratively to achieve success

  Facilitated Scrum ceremonies and removed impediments

  Led the maintenance of Sprint Cadence, Sprint Stories, Use Cases and Tasks, as well as SharePoint project webpages

  Put into place automated JavaScript scripts including the Rational Functional Tester, Rational Robot, and Silk Test, which yielded tens of thousands of dollars in cost savings

  Approved sales collateral and played a large part in creating related presentations and client pilots

  Honored with the 3rd Quarter Quality Axxxxxxrd and Innovation Axxxxxxrd in 2012

Project Manager/Data Analyst, Apex Systems Inc. AT&T Wireless, 2007 2008

Business Analyst/Data Systems Analyst II-III, Continental DataGraphics (Subsidiary of Boeing), 1999 2007

Business System Analyst II, SolutionsIQ-Microsoft, 1998 1999

Softxxxxxxre Tester, STLabs-Microsoft, 1998

Softxxxxxxre Tester, ECA, AT&T Wireless, 1997 1998

9006 123rd Ave NE | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any project management role over 15 years of exemplary performance, paired with a track record of notable success in all jobs I ve held.

  I work hard to foster positive stakeholder relations and deliver world class customer care in leading multiple high-caliber projects at once.

  I leverage my excellent time management, communication and organizational skills to drive projects simultaneously and, ultimately, garner success across the board.

  As a professional, I am highly comfortable in working to achieve organizational objectives with the aid of collaborative teams and individual contributors at all levels.

  I am highly adept in training professionals, both one-on-one and in groups. I excel as both a cross-collaborative team member and independent achiever to surpass both company and client expectations.

  My passion for achieving project success motivates me to achieve greatness. Outside of my career background, I am currently pursuing a B.A. in Management and hold an A.S. in Computing Technology.

  Furthermore, I am a Certified Project Manager, High Performance Manager and have Lean credentials.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forxxxxxxrd to interviewing with you in the near future.

9006 123rd Ave NE | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Contact Name

Company Name

Address

City/State/Zip Code

Dear _____________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forxxxxxxrd to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy