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Bilingual (English and Spanish) management leader with a proven track record in the automotive field.
Managed all aspects of automotive dealership operations, including sales, financing and inventory.
Increased sales and profits while simultaneously improving employee productivity and performance.
Exceptional listening, verbal communication and interpersonal skills to build, lead and train teams.
Proficient with Windows and Macintosh operating systems as well as Microsoft Office Suite; Reynolds and Reynolds; AutoX; Dealer Center; and Dealer Track software.
Sales Management New Business Development Financing
Team Leadership/Training Profit & Loss Operations Management
Inventory Control Policies & Procedures Problem Solving
Owner/Operator, House of Cars OC Anaheim, CA Dec. 2015-July 2017
Led all aspects of a used car dealership, including a team of four employees and a CPA firm.
Sold 20 units per month and leveraged the company website and online advertising via Yelp, Craig s List, Cars.com, TrueCar.com, CarFax and in Auto Trader.
Built relationships with financial institutions such as Orange County Credit Union, Westom Credit Union, First Credit Union, Westlake Financial, Newport Acceptance and Tustin Community Bank.
Purchaser Manager, IM Auto Santa Ana, CA Jan. 2014-Dec. 2015
Maintained responsibility for purchasing up to 50 vehicles per month and managing inventory.
Secured great deals on used vehicles while successfully bidding at daily car auctions.
Lowered acquisition costs by buying vehicles in Arizona and Nevada, which helped increase profit by 7%.
Led a team of employees, including contributing to hiring new team members.
Promotions Manager, Ember Caf and Music Club Anaheim, CA 2008-2013
Served as Night Operation Manager, supervising 15 security staff, as well as servers and cashiers.
Marketed and promoted unique repeatable events such as Coyote Ugly and Samba Night via print, broadcast and online platforms.
Negotiated contracts with booking agencies representing musicians.
Helped develop five new establishments in the Hollywood, Newport Beach and Anaheim, CA areas.
Created multiple fundraising events with universities such as Long Beach State and Cal State Fullerton.
Store Manager, Starbucks Santa Ana, CA and Newport Beach, CA 2000-2009
Promoted from Assistant Manager to Store Manager in 2005 for outstanding performance.
Achieved a 94% overall customer satisfaction and retained 80% of staff members.
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