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Yyyyyy x. yyyyyy

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Career Profile

Dedicated and accomplished Strategic Leader with several years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in working within cross-functional teams and implementing unique processes


Key Competencies


Human Resources Management Higher Education Industry Student Counseling/Coaching Attention to Detail

FMLA Management Leadership Training HRIS Systems Microsoft Office Suite

Benefit Administration Employee Relations Accreditation Requirements Internal Audits




MBA, Business Administration, Texas A&M University, Texarkana, TX (4.00 GPA)


Courses Include: Human Resource Methods, Organizational Behavior, Leadership in Management, Strategic Planning, Managerial Policy/Strategy, and International Business


Bachelor of Arts, Mass Communication, Southern Arkansas University, Magnolia, AK


Professional Experience

AT&T, Texarkana, TX ` July 2014-Present

Sales Support Representative

  Direct day to day customer service logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Support over 50 customers on a daily basis which requires reviewing account issues and developing appropriate solutions


Southern Arkansas University, Magnolia, AK August 2009-May 2014

Human Resource Intern

  Played a lead role in completing various human resources functions which included assisting employees with benefit inquiries, managing employee documentation, and ensuring compliance

  Oversaw daily logistics related to various employee programs, oversaw employee training initiatives, and assisted with special projects


Southern Arkansas University, Magnolia, AK August 2009-May 2014

Peer Counselor-Upward Bound Program

  Utilized superior communication and interpersonal abilities to provide individualized support to students within the Upward Bound program

  Designed and implemented comprehensive educational plans, identified student s individual goals, and provided guidance related to study skills

Yyyyyy x. yyyyyy

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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in human resources and customer service roles with experience in overseeing employee benefit programs, assisting with FMLA management, and managing a HRIS system. In addition, I have a strong background in leading complex projects and maintaining positive rapport with both internal and external team members.


To complement my professional experience, I also possess stellar interpersonal and communication skills with a strong educational background which includes a MBA in Business Administration from Texas A&M University-Texarkana.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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